Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Accounts & Contacs Sync on Iphone Phone book Contacts

(0) ShareShare
ReportReport
Posted on by 220

Hi Guys,

For some reason all the accounts and contacts from Dynamics CRM have appeared on my Iphone phone book contacts.

I am using a standard Iphone emails app, not Outlook app.

Could you please help how to remove these?

Thanks

*This post is locked for comments

  • MS Support Profile Picture
    MS Support on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    Hello Michel,

    Firstly sorry for the late ask. I have a requirement where CRM contacts are not appearing in the default iOS contacts app that comes on iPhones. We can see the CRM contacts in the D365 mobile app and want to see the same contacts in the Default iOS contacts app. How can I achieve this, can you give some detailed info.

  • Michel van den Brink Profile Picture
    Michel van den Brink 4,697 on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    That is correct jeska_amba , there is only one option that includes all 3: Appointments, Contacts and Tasks.
    You can either turn all of them on or turn all of them off. Only email sync (in and out) are separate configurable options

  • jeska_amba Profile Picture
    jeska_amba 5 on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    Hi,

    I know this is an old thread, but just a question (albeit with a seemingly obvious answer)- if you change the 'Appointments, Contacts and Tasks' to none - I am assuming that along with the desired outcome of not syncing contacts to your phone, it would also mean that it does not sync appointments or tasks?

  • Suggested answer
    Michel van den Brink Profile Picture
    Michel van den Brink 4,697 on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    To configure Server Synchronization:

    1. Go into the Settings area and select 'Email Configuration'
      dyncomm_5F00_mindsunited_5F00_mailboxes.png
    2. Select 'Mailboxes'
      dyncomm_5F00_mindsunited_5F00_mailboxes.png
    3. Open the mailbox record for yourself
    4. At the bottom of the pop-up you'll see a section called 'Synchronization Method' and an option for 'Appointments, Contacts and Tasks'
      Turn this one off by setting it to 'None'
      dyncomm_5F00_mindsunited_5F00_disablecontactsync.png

    5. Click [Save and Close] to confirm
  • Rasi Profile Picture
    Rasi 220 on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    Thanks,

    Would you be able to give me some instructions on how to turn this off please?

    Thanks

  • Verified answer
    Michel van den Brink Profile Picture
    Michel van den Brink 4,697 on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    Hello,

    I'm referring to Server Synchronization from the Dynamics 365 (CRM) perspective.

    This will sync your contacts from Dynamics into your contacts in Exchange, which will in turn sync them to your phone.

  • Rasi Profile Picture
    Rasi 220 on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    Hi,

    THanks for your help. Do you mean server synchronization on CRM or on phone emails app?

    THanks

  • Suggested answer
    Michel van den Brink Profile Picture
    Michel van den Brink 4,697 on at
    RE: Accounts & Contacs Sync on Iphone Phone book Contacts

    Hello,

    Do you have Server Synchronization enabled for your inbox? On Server Synchronization there is also an option to synchronize contacts (in addition to emails)

      

    There is unfortunately no easy way to unsync contacts (or emails, or appointments) once they've been synced to a device. I'm afraid you will have to delete them manually from your iPhone.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,187 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,966 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans