Microsoft Dynamics CRM (Archived)

Accounts & Contacs Sync on Iphone Phone book Contacts

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Posted on by Rasi

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Hi Guys,

For some reason all the accounts and contacts from Dynamics CRM have appeared on my Iphone phone book contacts.

I am using a standard Iphone emails app, not Outlook app.

Could you please help how to remove these?

Thanks

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Michel van den Brink 4,697 on at

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Hello,

Do you have Server Synchronization enabled for your inbox? On Server Synchronization there is also an option to synchronize contacts (in addition to emails)

There is unfortunately no easy way to unsync contacts (or emails, or appointments) once they've been synced to a device. I'm afraid you will have to delete them manually from your iPhone.

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Rasi 222 on at

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Hi,

THanks for your help. Do you mean server synchronization on CRM or on phone emails app?

THanks

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Michel van den Brink 4,697 on at

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Hello,

I'm referring to Server Synchronization from the Dynamics 365 (CRM) perspective.

This will sync your contacts from Dynamics into your contacts in Exchange, which will in turn sync them to your phone.

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Rasi 222 on at

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Thanks,

Would you be able to give me some instructions on how to turn this off please?

Thanks

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Michel van den Brink 4,697 on at

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To configure Server Synchronization:

Go into the Settings area and select 'Email Configuration'

Select 'Mailboxes'

Open the mailbox record for yourself

At the bottom of the pop-up you'll see a section called 'Synchronization Method' and an option for 'Appointments, Contacts and Tasks'
Turn this one off by setting it to 'None'

Click [Save and Close] to confirm

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jeska_amba 5 on at

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Hi,

I know this is an old thread, but just a question (albeit with a seemingly obvious answer)- if you change the 'Appointments, Contacts and Tasks' to none - I am assuming that along with the desired outcome of not syncing contacts to your phone, it would also mean that it does not sync appointments or tasks?

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Michel van den Brink 4,697 on at

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That is correct jeska_amba , there is only one option that includes all 3: Appointments, Contacts and Tasks.
You can either turn all of them on or turn all of them off. Only email sync (in and out) are separate configurable options

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MS Support on at

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Hello Michel,

Firstly sorry for the late ask. I have a requirement where CRM contacts are not appearing in the default iOS contacts app that comes on iPhones. We can see the CRM contacts in the D365 mobile app and want to see the same contacts in the Default iOS contacts app. How can I achieve this, can you give some detailed info.

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