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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / IOS mobile app Busines...
Small and medium business | Business Central, N...
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IOS mobile app Business Central v 18.0.26213.26464

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Posted on by Guri B 2

Why do users have to log in every time they open the app on IOS? This is not happening on Android. It is VERY annoying as you go inn and out all day. 

Users are on latest app version. 

  • Guri B Profile Picture
    Guri B 2 on at
    IOS mobile app Business Central v 18.0.26213.26464
    Hi,
     
    No, I can't say it's been fixed. The problem seem to come and go. At the moment it's fine when I test it, however one of my colleagues have these issues. 
    I had very colse follow up by MS on the issue, but not really from someone who was actually fixing the problem. So I just got updates about nothing several times a week.
  • fkt Profile Picture
    fkt 7 on at
    IOS mobile app Business Central v 18.0.26213.26464
    Hi. Did you ever get this problem fixed? I have the exact same problem with IOS - and Android is fine
  • Guri B Profile Picture
    Guri B 2 on at
    RE: IOS mobile app Business Central v 18.0.26213.26464

    I have noe tried to delete the app (from settings-general etc) and reinstall it, but I still get the same problem when closing down the app or it’s timing out (after 20 minutes). So waiting impatiently for MS 

  • Verified answer
    Guri B Profile Picture
    Guri B 2 on at
    RE: IOS mobile app Business Central v 18.0.26213.26464

    Thanks :) Yes, I have reported it now.

  • Guri B Profile Picture
    Guri B 2 on at
    RE: IOS mobile app Business Central v 18.0.26213.26464

    Hi, 

    Yes, we have tried it. Will try again to see if anything has changed, just to be sure. 

    KR Guri 

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 75,673 Super User 2024 Season 2 on at
    RE: IOS mobile app Business Central v 18.0.26213.26464

    Hi, I just tested it a few times on my phone and it didn't ask me to log back in.
    I agree with Inge, please reinstall the latest version and try again.

    pastedimage1647220476947v1.png

    Hope this will help.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 993 Super User 2024 Season 1 on at
    RE: IOS mobile app Business Central v 18.0.26213.26464

    Have you tried to delete the App and re-install it again.

    I have had some users reporting some strange behaviors in the app and usually reinstalling it have fixed the problem.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,433 on at
    RE: IOS mobile app Business Central v 18.0.26213.26464

    I think this looks like a bug, Maybe ask your partner to report it to Microsoft. [tag:bug]

    I will ask our iOS users to try the app and if they see any different behavior I will report back here.

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