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NAV_Demo unable to launch after installation (nothing happens)

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Hi, I have been using the Nav 2018 academic license for education in the institute of higher learning where I teach in Singapore.
For years, I have been receiving the Academic licence key from baac@microsoft.com annually. However, this year I could no longer contact them. Who or which email address can I reach out to renew the license? 
 
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    YUN ZHU Profile Picture
    YUN ZHU 73,647 Super User 2024 Season 2 on at
    NAV_Demo unable to launch after installation (nothing happens)

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