web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / MAPS - Login to Dynami...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

MAPS - Login to Dynamics Customer Engagement

(0) ShareShare
ReportReport
Posted on by MiGs 15

Hi!

We've just joined the Active Pack Solutions for MS Partner.

It's not clear how to access the Dynamic 365 Customer Engagement solution.

We've activated the licenses and associated them already to two users. When one of these users goes to the Office 365 portal it sees 'Dynamics 365' logo but once in that page (https://home.dynamics.com/) only the Customer Service Insights service is available (following image). The only other link available in that page is 'Get more apps'...

We're really lost! How can we login to Dynamic 365 Customer Engagement solution?

Thanks so much for your help!

Miguel Vale Oliveira

3554.How-to-access-Dynamics-365-Customer-Engagement.png

I have the same question (0)
  • Suggested answer
    Yiming Profile Picture
    Yiming Microsoft Employee on at

    Hi,

     

    Do you mean this page?

     8883.2020_2D00_06_2D00_29_5F00_1.png

     

    If there are available environments in the tenant, then navigate to "Settings > Solutions" can see the above solution page.

     

    Please confirm users with correct CE licenses first.

     

    You can also login to https://admin.powerplatform.microsoft.com/ with the global admin account to check the CRM environments.

    Please refer to:

    https://docs.microsoft.com/en-us/power-platform/admin/create-users-assign-online-security-roles

     

    https://docs.microsoft.com/en-us/power-platform/admin/create-environment

  • Suggested answer
    Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    With one of the users logged in try see if you can access https://make.powerapps.com once there, click on Apps and see if there are any apps that you can access. You should see from there a sales hub app or customer service hub app which you can click on and that will take you to your Dynamics instance.

    Not sure what role these users have within the Office 365 Tenant, but if they have no role, you might need to assign them a role. You will need to have at least one of the users as a Dynamics Service Administrator so that the user can assign roles to other users.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
11manish Profile Picture

11manish 174

#2
ManoVerse Profile Picture

ManoVerse 58 Super User 2026 Season 1

#3
Niki Patel Profile Picture

Niki Patel 42

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans