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Hi All,
 
Hope you are doing well.
 
Getting this below-mentioned error while creating new customers in D365 finance and Operations through Accounts receivables Modules or Sales and Marketing modules.
 
/You don't have the required permission to open this page. Please contact your system admin/.
 
The version was upgraded to 10.0.35.
 
Regards,
Shariff
  • NikolajSorensen Profile Picture
    NikolajSorensen 1,728 on at
    you don't have required permission to open this page. Please contact your system admin.
    Withdrawing revaluations is different from creating customers.
    This means that you cannot apply the same solution as the problem is different.
  • you don't have required permission to open this page. Please contact your system admin.
    Hi,
    Could you send a link to follow the solution to this problem?? We have a similar problem when withdrawing revaluations.
  • Suggested answer
    Mahaboob Shariff Profile Picture
    Mahaboob Shariff 131 on at
    you don't have required permission to open this page. Please contact your system admin.
    Hi All,
     
    Thanks for all your quick responses.
     
    This issue is with version upgrade and we have raised a ticket to MS and our technical team is looking into it.
     
    Thanks for your time.
     
    Regards,
    Shariff
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,979 Super User 2025 Season 1 on at
    you don't have required permission to open this page. Please contact your system admin.
    Hi Shariff,
     
    Thanks for the clarification. So, you don't open another page, but it should return to the customer details.
    Can you go to the Security Configuration form select the Sales manager role and then click on View permissions? You will then open a form where you can check for the effective cumulated access for the particular role. Are then the permissions for the objects starting with CustTable still all on grant? 
  • Suggested answer
    you don't have required permission to open this page. Please contact your system admin.
    Please also try adding following role's to the user;

    and also try adding credit management roles to the user hit and try basis first assign credit management clerk and then credit management manager.
  • Mahaboob Shariff Profile Picture
    Mahaboob Shariff 131 on at
    you don't have required permission to open this page. Please contact your system admin.
    Hi,
     
    It has the duty that Maintain customer master and this has been assigned to the Sales Manager, AR Manager, Sales Clerk, Credit management manager, and Accounts receivable clerk.
     
    And I have created a Test Role and assigned it to the same duties even though it's not working.
     
    All permissions are Granted only.
     
     
     
     
    Please let me know of any fix for this issue.
     
    Thanks for your time.
     
    Regards,
    Shariff
  • Suggested answer
    you don't have required permission to open this page. Please contact your system admin.
    Hi Sharif,
    Please assign the "Maintain customer master" duty to the user, hopefully, it will resolve the issue. Otherwise, you can assign him the AR manager role that does have the required permissions for creating new customers.
     
    Apart from this, 10.0.35 doesn't have a "create customer" privilege in the system but do have privileges such as create customer from lead/ opportunity. So, if the issue did not resolve you may have to create another privilege, assign it to the Maintain customer master duty and check if it resolves the issue.
     
  • Mahaboob Shariff Profile Picture
    Mahaboob Shariff 131 on at
    you don't have required permission to open this page. Please contact your system admin.
    Hi Andre,
     
    Path: Accounts Receivable - Customers - All Customers - Creating New customer
     
     
     
     
    After providing the details of Name, customer group, and Tax-exempt number then if we click on Save.
     
    Then this error will Pop-Up.
     
    "you don't have required permission to open this page. Please contact your system admin."
     
    we have Sales Manager role and it has all Grants and permissions, if I go and check under in security configuration.
     
    We are getting this error after version upgrade to 10.0.35 before that it was no issues here.
     
    This is for Sales Manager Role: (checked everything here and there is no conflicts)
     
     
     
    Yes after getting this error this new customer has been created if we check inside the All Customers list page and this is what we are using as a workaround.

    Please check and let me know to fix this issue.
     
    Thanks in Advance.
     
    Regards,
    Shariff
     
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,979 Super User 2025 Season 1 on at
    you don't have required permission to open this page. Please contact your system admin.
    "Hi Shariff,

    I don't know what exact steps you follow when you mention "save a new customer after filling out all of the essential fields". Maybe you can use the task recording option or share a screenshot? I think you are on the quick customer creation form, but not sure. If so, this form has multiple options for saving the record and directly open another page, like a sales order. Please be more precise what tasks are performed when you get this error.
     
    When you got the error, was the customer created or not at all?
  • Mahaboob Shariff Profile Picture
    Mahaboob Shariff 131 on at
    you don't have required permission to open this page. Please contact your system admin.
    Hi Saurabh,
     
    This duty has been assigned to that Role (Sales Manager) but even though got that error.
     
    This error is coming after the upgrade to 10.0.35.
     
    We have one more error while copying this customer to another Legal entity it's not copying.
     
     
    Please let me know of any solution to fix this issue.
     
    Thanks in Advance.
     
    Regards,
    Shariff

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