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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Queue item gets update...
Microsoft Dynamics CRM (Archived)

Queue item gets updated vs being added twice to the queue

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Posted on by Community Member

Hello,

I have 2 records from the same entity, Record 1 and Record 2.

I have a workflow that ran 3 times for each record. This workflow adds the record in question into Queue x, using the step Create Queue Item.

Now for Record 1, I ended up with 3 queue items in Queue X. Each queue item has a different Created Date which corresponds to the time each workflow instance ran.

For Record 2, I ended up only with 1 queue item in Queue X. The same queue item got modified with each workflow instance (3 times). The modified date is different than the created date and it reflects the same date the last instance of the workflow has ran.

I tried to figure out, for 3 days now, the reason behind the difference in behavior but I have no luck.

Any suggestion is appreciated.

Thanks.

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  • Community Member Profile Picture
    Community Member on at

    I can't see why you should get different behaviour. For the record, I would have expected the second behaviour you are seeing, as on record 2.

    When you test this (or look back at the two that already ran), are the two records owned by the same owner? If not, is one of the owners the same as the owner of the workflow? I can't see why this should make any difference, but it might be worth a check.

  • Community Member Profile Picture
    Community Member on at

    Hello,

    thanks for your reply. Each record is owned by a different user which is different than the owner of the workflow. I am still looking into it but no luck yet.

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