BC 365 SaaS v24.5 Report Error - CVTRES.EXE?

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Posted on by gregarican1968

Trying to print a transfer shipment report, one of our users received the error below. Searching for this CVTRES.EXE file, it appears to be part of a client's .NET Framework deployment. Although since BC 365 SaaS is operating "in the cloud" I would assume that the client just using a web browser wouldn't be the catalyst behind the error. Assuming this is just a transient error on the Microsoft tenant side?

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Dynamics 365 Business Central

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Gerardo Rentería Ga... 25,236 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

It would be advisable to generate a support case, to fully understand the error and its origin.

Technical support overview - Business Central | Microsoft Learn

You could also review the error details to determine the origin.

Share error details to get help from another user | Microsoft Learn

Best Regards
Gerardo

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gregarican1968 6 on at

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Thanks for the reply. Unfortunately, the user who hit this error didn't click the Share Details link to copy/paste the specifics. I keep reminding folks of the importance of this. I haven't heard any additional trouble reports of this happening, so I'm thinking it was a transient error on the Microsoft tenant hosting side...

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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I haven't encountered this problem. It seems to be a problem when exporting files.
If it happens frequently, it might be better to contact Microsoft.

Thanks

ZHU

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Greg Kujawa 583 on at

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Thanks for the response Yun Zhu! I believe our user was just previewing the report to their screen, as opposed to exporting. Otherwise it was quiet, so I assume this was just a random error and not widespread across our user base. :)

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Greg Kujawa 583 on at

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Final follow-up on this. The user reported it was indeed a transient issue. Her workflow for generating this report has remained the same, as has the underying extensions. Chalking this one up as a sporadic server-side issue and moving on. Thanks all!

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