CustomerSource - Server Error in '/' Application.

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Posted on by RyanSinfield

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I'm trying to log in to CustomerSource to download the Visual Studio Tool for Dynamics GP, but whenever I sign in I am greeted by the following error message.

Server Error in '/' Application.

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

Not sure what's going on. I've never logged in to CustomerSource before and I've tried two different accounts, both of which give the same error message.

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Mick Egan 3,561 on at

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If you already have the Full MDGP2015 download, you can go to the Tools >> SDK >> VS Tools folder.

Mick

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RyanSinfield 121 on at

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I have had a look for the download, but I can't find where we saved the files. Do you know where I would be able to download this from again?

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Mick Egan 3,561 on at

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Ryan,

The MDGP2015 Full install can be downloaded from Customer Source.

Mick

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RyanSinfield 121 on at

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But I can't access CustomerSource (as per the original post)

I managed to find the original installation files though so I was able to install the VS tools from that.

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Tanya Kratzer 573 on at

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I have three clients that are having the exact same error message when trying to access CustomerSource.

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Community Member on at

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This could be a caching issue so please try signing in using an InPrivate or InCognito session. If the problem persists you could also try adding https://mbs/microsoft.com and https://mbs2.microsoft.com as Trusted Sites.

In IE go to Tools > Internet Options > Security > Trusted Sites > Sites and then add https://mbs.microsoft.com and https://mbs2.microsoft.com.

If these option do not work, please email itmbssup AT microsoft.com with your credentials and inform them that you tried signing in using a private session and added https://mbs.microsoft.com as a trusted site.

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RyanSinfield 121 on at

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I've tried multiple browsers and accounts and now I've added to Trusted Sites but I'm still greeted by the same error.

Is there some sort of subscription I need to be able to access the site?

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Mick Egan 3,561 on at

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You need to check with your Partner that you are setup with access to Customer Source for your organization.

I had a customer attempt the login today and received this message, we will be adding them to their organization in the next few days and check it out again.

Mick

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Tanya Kratzer 573 on at

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I have a client getting the same error message. Confirmed set up in CustomerSource/PartnerSource is accurate, tried trusted sites add, inPrivate browser, other browers, cleared cache, resent link from PartnerSource, everything I usually try (doing this for 20 years now)...to no avail.

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Tanya Kratzer 573 on at

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BTW, the last time I had a client have this issue, I emailed itmbssup@microsoft.com several times and never received a reply.

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