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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook client excepti...
Microsoft Dynamics CRM (Archived)

Outlook client exception every time my solution is re published

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Posted on by PhilKermeen 912

I'm running crm server 2011, ru13 and outlook 201 with the ru15 client. whenever I update my customisations the outlook client dies and then refuses to let outlook restart unless I delete the crm data file. I've switched logging on but have yet to find anything consistent in the produced log files. For the majority of the times the last few lines include:

# CRMVersion: 5.0.9690.3739

[2014-01-09 16:45:17.591] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\75644\src\application\outlook\addin\crmserverstate.cpp Line: 43

>hr = 0x80004005

[2014-01-09 16:45:17.592] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='DevApp', OrganizationId='{A048E5D7-6979-4737-89B2-B9F43958D075}' Function: CStateEngine::Execute File: c:\bt\75644\src\application\outlook\addin\stateengine.cpp Line: 85

[2014-01-09 16:45:17.592] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='DevApp', OrganizationId='{A048E5D7-6979-4737-89B2-B9F43958D075}' Function: CStateEngine::Execute File: c:\bt\75644\src\application\outlook\addin\stateengine.cpp Line: 73

[2014-01-09 16:45:17.592] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\75644\src\application\outlook\addin\..\Common\utility.h Line: 226

[2014-01-09 16:45:17.592] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\75644\src\application\outlook\addin\common.cpp Line: 76

>hr = 0x80004002

[2014-01-09 16:45:17.592] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\75644\src\application\outlook\addin\common.cpp Line: 158

>hr = 0x80004002

[2014-01-09 16:45:17.592] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\75644\src\application\outlook\addin\common.cpp Line: 93

>hr = 0x80004002

[2014-01-09 16:45:18.197] Process:OUTLOOK |Thread:9156 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='DevApp', OrganizationId='{A048E5D7-6979-4737-89B2-B9F43958D075}' Function: CStateEngine::Execute File: c:\bt\75644\src\application\outlook\addin\stateengine.cpp Line: 83

So far I have uninstalled and reinstalled from scratch. Has anyone else suffered from a similar problem??

Thanks,

Phil

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  • Community Member Profile Picture
    Community Member on at

    Hello,

    Is the issue reproducible for one user or many and on different machines ?

    what is the security role assigned to user ?

    Do we see any errors or warnings in the application logs of event viewer ?

    Thanks

  • PhilKermeen Profile Picture
    PhilKermeen 912 on at

    Thanks Churchill.

    1. I'll try another users pc.

    2. I'm sys admin

    3. More than you can shake a stick at. However they appear throughout the working day, when i have no problems. The error above is the one that i get just prior to the problem.

    Phil

  • PhilKermeen Profile Picture
    PhilKermeen 912 on at

    I've not managed to reproduce it on a user with OL2007. They got an Webforms exception but were able to continue and it now appears to running ok.

    I've updated the server to RU15 in a hope that might help. My OL2010 went bang as usual - same messages as above.

    Churchill - Do these messages mean anything to you?

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