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Supply chain | Supply Chain Management, Commerce
Suggested Answer

Loyalty Card Payment - Transaction Error

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Posted on by 5

Hello Everyone, 

I am getting the following error in my MPOS system when I try to complete a payment with loyalty card payment method:


" Failed post reward point line for the transaction ( Company = ###, TransactionID = ####-R#####-#########, LineNumber = 1.00).

I found that this error occurs with the following path:

- if loyaly card points cover the full purchase price, then there is no error and payment is accepted.
- if loyalty card points cover partially the purchase price, then, when I try to pay the remaining  amount with a payment method (both cash or credit card)  this error occurs.

Any suggestions?

I think that POS setup is correct, because all other functions are working with no errors.

Please, help me with this matter,
 
Thank You.

I have the same question (0)
  • Suggested answer
    WillWU Profile Picture
    22,363 on at

    Hi Giavan_07,

    Did you have any customization or extension on Loyalty?  

  • Giavan_07 Profile Picture
    5 on at

    Hi Will,

    On Loyalty I have only a program loyalty customization on dynamics ( the way the loyalty points are calculated) but nothing else. All other transactions are perfectly working ( with all types of payments even the total payment with loyalty points).

    Update: During this days, trying some other tests, I found that sometimes this error disappears and the payment with loyalty + remaing amount  works, and it recurs occasionally.  Now I sincerely have no idea why this happens.

    Thank You

  • vikash choudhary Profile Picture
    18 on at

    Have you received any solution on this ?

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