Supply chain | Supply Chain Management, Commerce

Loyalty Card Payment - Transaction Error

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Posted on by Giavan_07

Hello Everyone,

I am getting the following error in my MPOS system when I try to complete a payment with loyalty card payment method:

" Failed post reward point line for the transaction ( Company = ###, TransactionID = ####-R#####-#########, LineNumber = 1.00).

I found that this error occurs with the following path:

- if loyaly card points cover the full purchase price, then there is no error and payment is accepted.
- if loyalty card points cover partially the purchase price, then, when I try to pay the remaining amount with a payment method (both cash or credit card) this error occurs.

Any suggestions?

I think that POS setup is correct, because all other functions are working with no errors.

Please, help me with this matter,

Thank You.

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vikash choudhary 7 on at

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RE: Loyalty Card Payment - Transaction Error

Have you received any solution on this ?
Giavan_07 5 on at

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RE: Loyalty Card Payment - Transaction Error

Hi Will,

On Loyalty I have only a program loyalty customization on dynamics ( the way the loyalty points are calculated) but nothing else. All other transactions are perfectly working ( with all types of payments even the total payment with loyalty points).

Update: During this days, trying some other tests, I found that sometimes this error disappears and the payment with loyalty + remaing amount works, and it recurs occasionally. Now I sincerely have no idea why this happens.

Thank You
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WillWU 22,350 on at

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RE: Loyalty Card Payment - Transaction Error

Hi Giavan_07,

Did you have any customization or extension on Loyalty?