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Small and medium business | Business Central, N...
Suggested answer

Dashboard doesn´t show anything and can not be updated

Posted on by 338

In one of my companies dashboard doesn't show anything, and also, it can not be updated or refreshed. Other companies with same user show information as should be, any advice in how can I fix this?

TIA

pastedimage1672343325164v1.png

  • Suggested answer
    Jarrod Case Profile Picture
    Jarrod Case on at
    RE: Dashboard doesn´t show anything and can not be updated

    Hi Tia,

    It looks like your user permission set provided to the user in this company may be restricting the users ability to see data.

    Search in 'tell me'  Users

    Identify the problem user and click their username to bring up the user card

    pastedimage1672576590968v1.png

    check both the User Group (in the code) and the Company. Noting if you keep the company blank the user will get the Group permission to all companies.

    OR

    The Permission Set

    pastedimage1672576635089v2.png

    The same logic applies with keeping the company name blank.

    Please confirm if I've answered your question by clicking like and 'did this answer your question = Yes'

    Cheers. JC

  • Suggested answer
    Manan_Shah Profile Picture
    Manan_Shah 1,457 on at
    RE: Dashboard doesn´t show anything and can not be updated

    Hi Marisun,

    Can you please try to clear Personalisation. 


    Many Thanks,
    Manan


  • MarisolC Profile Picture
    MarisolC 338 on at
    RE: Dashboard doesn´t show anything and can not be updated

    I went to personalization to check if there was something modified, none was personalized. But, I switched some sections and menu came back, but for Business Performance section nothing changed:

    pastedimage1672417685486v1.png

    I erased cookies, and restarted my computer, but I have same behavior.

  • MarisolC Profile Picture
    MarisolC 338 on at
    RE: Dashboard doesn´t show anything and can not be updated

    Thing is that I don't have any menu that I can select from, that is the weird thing, none of dashboard sections have a menu to select from:

    pastedimage1672417037815v1.png

    Different sections does not show any menu to select from:

    pastedimage1672417144619v2.png

  • MarisolC Profile Picture
    MarisolC 338 on at
    RE: Dashboard doesn´t show anything and can not be updated

    Is a company that has been working for almost a year, is not a new company.

  • Suggested answer
    Manan_Shah Profile Picture
    Manan_Shah 1,457 on at
    RE: Dashboard doesn´t show anything and can not be updated

    Hi Marisun,

    As per your attach screenshot possible someone modified the Chart column and due to that you can't see any information on Business Performance. 

    You can select another chart or Modified the column data will update accordingly. 

    pastedimage1672376299073v1.png

    To Modify & Select different charts, Please follow below steps.

    1) Move cursor on Business Performance, you can see dropdown arrow click on this on list click on Select Chart. 

    pastedimage1672376350573v2.png

    2) On this new list you can see multiple chart selection. On this you can enable or disable the chart which you want see. also beside the Edit list action button click on "..." 3 dots. with this you can modified you chart column.

    pastedimage1672376462197v3.png

    Hope this will help.

    Many Thanks,
    Manan

  • Dynamics 365 Profile Picture
    Dynamics 365 2 on at
    RE: Dashboard doesn´t show anything and can not be updated

    Please check, whether this Company have data/records or not ? or  it's a new company with Blank data.

    Please verify my answer if you found relevant so it will help other's member also.

    Thanks

  • MarisolC Profile Picture
    MarisolC 338 on at
    RE: Dashboard doesn´t show anything and can not be updated

    Yes, with another profile, it works. Even this user with another company, works.

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 11,425 User Group Leader on at
    RE: Dashboard doesn´t show anything and can not be updated

    if you change profile, does another profile work?

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