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Dashboard doesn´t show anything and can not be updated

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Posted on by MarisolC

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In one of my companies dashboard doesn't show anything, and also, it can not be updated or refreshed. Other companies with same user show information as should be, any advice in how can I fix this?

TIA

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Dallefeld 235 User Group Leader on at

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if you change profile, does another profile work?
MarisolC 103 on at

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Yes, with another profile, it works. Even this user with another company, works.
D365BC_AmanKr 194 on at

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Please check, whether this Company have data/records or not ? or it's a new company with Blank data.

Please verify my answer if you found relevant so it will help other's member also.

Thanks
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Manan_Shah 1,461 on at

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Hi Marisun,

As per your attach screenshot possible someone modified the Chart column and due to that you can't see any information on Business Performance.

You can select another chart or Modified the column data will update accordingly.

To Modify & Select different charts, Please follow below steps.

1) Move cursor on Business Performance, you can see dropdown arrow click on this on list click on Select Chart.

2) On this new list you can see multiple chart selection. On this you can enable or disable the chart which you want see. also beside the Edit list action button click on "..." 3 dots. with this you can modified you chart column.

Hope this will help.

Many Thanks,
Manan
MarisolC 103 on at

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Is a company that has been working for almost a year, is not a new company.
MarisolC 103 on at

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Thing is that I don't have any menu that I can select from, that is the weird thing, none of dashboard sections have a menu to select from:

Different sections does not show any menu to select from:
MarisolC 103 on at

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I went to personalization to check if there was something modified, none was personalized. But, I switched some sections and menu came back, but for Business Performance section nothing changed:

I erased cookies, and restarted my computer, but I have same behavior.
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Manan_Shah 1,461 on at

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Hi Marisun,

Can you please try to clear Personalisation.

Many Thanks,
Manan
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Jarrod Case 2 on at

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Hi Tia,

It looks like your user permission set provided to the user in this company may be restricting the users ability to see data.

Search in 'tell me' Users

Identify the problem user and click their username to bring up the user card

check both the User Group (in the code) and the Company. Noting if you keep the company blank the user will get the Group permission to all companies.

OR

The Permission Set

The same logic applies with keeping the company name blank.

Please confirm if I've answered your question by clicking like and 'did this answer your question = Yes'

Cheers. JC