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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MS Team integration wi...
Microsoft Dynamics CRM (Archived)

MS Team integration with Dynamic 365 CE

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Posted on by Jay83 275

Hi All,

Is it possible to have MS teams integrated to portal like a live chat? Ie it is exposed from the portal front end and we put some processes in place to handle that info into dynamics. Possibly using Flow etc. At the moment we are just brainstorming and are wondering if this is possible (and how much effort it might be)

I do know of cafeX live assist but due to a licensing constraint, we are trying to be creative.

TIA!

J

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    Adrian Begovich Profile Picture
    Adrian Begovich 1,032 Moderator on at

    Hi Jay83,

    The only integration between Dynamics 365 Customer Engagement and Microsoft Teams is this preview feature.

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