Hi everyone,
We are currently facing an issue in Microsoft Dynamics 365 Business Central where workflow approval notification emails are not being received by the approver, despite all related configurations appearing to be correct.
We have verified the following:
-
Job Queue is running without error
-
Email Account is able to send test emails successfully
-
Workflow Notification setup is configured properly
-
Recipient email addresses are configured correctly
We also noticed that the last successful notification entry was sent on 8 May 2026. After that, approval notification emails are no longer being received by the approver mailbox.
Additional observations:
-
Approval requests are created successfully
-
Workflow steps are triggered correctly
-
“Sent Notification Entries” are generated without errors
-
No issues found in Email Outbox or Job Queue logs
-
Test emails from Email Accounts can still be sent successfully
At the moment, we are unable to identify the root cause from our end.
Has anyone encountered a similar issue where:
-
workflow notifications stop sending suddenly,
-
notification entries are still generated successfully,
-
but recipients do not receive the emails?
Any guidance on additional troubleshooting areas to check would be greatly appreciated.
Thank you.
