"Failed to update or create record due to an error in a customer installed plug-in"

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Posted on by md7

Hi all,

I am trying import some data to a table using a data flow. I managed to import some of the data but have had 1/3 come back with errors.

The error is:

{/message/:/Failed to update or create record due to an error in a customer installed plug-in. Please review the error details from the plug-in, fix the problem, and try again./,/cdsErrorCode/:/0x80040265/,/OperationStatus/:0,/SubErrorCode/:-2146233088,/InnerErrorMessage/:/Cannot find record to be updated/,/cdsRequestId/:/25b509e0-d28b-4e09-b836-cb8482f53951/,/cdsRequestUtcTime/:/8/1/2023 3:16:23 PM/}

I'm not sure why these are failing and the others have worked fine.

Can anyone help with this please?

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Haig Liu Microsoft Employee on at

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"Failed to update or create record due to an error in a customer installed plug-in"

Hi,

Based on the error message provided, the analysis is as follows:

/InnerErrorMessage/:/Cannot find record to be updated/

This error indicates that the plugin is not working because it cannot find the updatable records.

This could be related to lookup code in the plugin, such as a common piece of update field code,

it will often look up if a similar field already exists and skip it before the update action occurs.

/cdsErrorCode/:/0x80040265/

In addition to problems with the plugin itself, the link below explains another possibility:

https://powerusers.microsoft.com/t5/Microsoft-Dataverse/Dataflow-error-Error-code-0x80040265-Message-String-was-not/td-p/823684

Conflicts with existing custom processes are also one of the common plugin errors.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
Please feel free to contact me if you have any further questions.
Regards,
Haig