Skip to main content

Notifications

Announcements

No record found.

Small and medium business | Business Central, N...
Suggested answer

Correcting/Canceling Posted Sales Invoice Doesn't Undo Blanket Qty Invoiced or Qty Shipped

(0) ShareShare
ReportReport
Posted on by 326

We're seeing that Business Central does not include the Blanket Order No. or Blanket Order Line No. on the Sales Credit Memo lines if you Correct/Cancel a Posted Sales Invoice.

On several occasions our sales teams has been left scratching their heads looking at the Qty Shipped/Qty Invoiced on a blanket wondering why it doesn't match their records of shipments. After looking into it, we discovered that accounting had made an error when invoicing, and corrected the invoice. But because the Blanket Order No. and Blanket Order Line No. were not included on the credit memo, the Qty Invoiced and Qty Shipped on the blanket order never got corrected. When accounting posted the corrected invoice, the blanket got decremented AGAIN because accounting had copied the previously posted invoice to create the new one, which does include the Blanket Order fields.

It seems that these fields need to be included on the Invoice Correction/Cancellation feature, so the system behaves as expected. Has anyone else run into this, and how did you handle it? 

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 169 User Group Leader on at
    RE: Correcting/Canceling Posted Sales Invoice Doesn't Undo Blanket Qty Invoiced or Qty Shipped

    I would go through your partner.

  • dkkipfer Profile Picture
    dkkipfer 326 on at
    RE: Correcting/Canceling Posted Sales Invoice Doesn't Undo Blanket Qty Invoiced or Qty Shipped

    Hello Kim,

    What channel would be best to submit this type of issue to Microsoft?

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 169 User Group Leader on at
    RE: Correcting/Canceling Posted Sales Invoice Doesn't Undo Blanket Qty Invoiced or Qty Shipped

    Submit this as an issue to Microsoft.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans