tender types not showing on pos

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Posted on by Community Member

Hello,

I created three tender types from hq and Sent it to stores. But when I want to post on pos it shows just credit tender type alone. The other two tender types are not showing. How do rectify this issue.

Thank you and God bless.

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Community Member on at

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I'm not sure how HQ works, but I know in a single store environment you must Z report each POS station for the changes to take effect.

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Community Member on at

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i have 6 tender types on my pos system and it has worked fine for years. now suddenly i have none at opening or closing, and when i do a customer tender i only get store account. any help would be appreciated.

fred

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Community Member on at

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Fred,

If this is a separate issue, you should have started a new thread. Are all of the tender types status in question still set to 'active' in the Manager application?

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Community Member on at

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how do i check this?

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Community Member on at

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After creating Tender Types at HQ and sending them down to the stores with a Worksheet, you need to Z out for them to appear.

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julia@toys4cooks 5 on at

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I had 5 tender types and had been running for a decade without any change, then, at Z out last week -poof!, they disappeared. I discovered my DB was full, I have had it shrunken by a tech, but tender types STILL gone - only "on account".

I cannot even z out, because I am unable to enter any opening amounts.

What happened, and why? How to fix?

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Antonijo Todorovik 4,025 on at

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Hi Julia.

First of all, You should have opened a new thread, not replaying an existing one...

Anyway, few questions on your post, to be able to help You:

- have you continued doing sales in RMS after what happend (even using "on account" as tender type) or any other activity within RMS?

- do You have a recent database backup? Backups should be done daly, as "edn of day" procedure...

- can You do this next: open RMS SO Administrator, connect to the database, open a new query form and write this next "SELECT * FROM Tender" and tell me the result ?

- at the end, You can doublecheck on the configuration setup of your RMS (in RMS SO Manager / File / Configuration / Options tab / General options" - Must enter opening and closing ammounts? If it is checked, You may want to uncheck it temporaly, enter POS, do the Z read and see if you have the Tenders now? This have to be done ALWAYS with a database backup done previously...

Waiting for your reply...

Regards, A.

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Community Member on at

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Thanks, it reflect now the tender types after blind closed.

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Community Member on at

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Does any one here knows how to generate a report of sales by tenders on HQ ?

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Community Member on at

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Mabuhay!

Hi! I just added to memorized/detailed sales report on query

LEFT JOIN TenderEntry WITH(NOLOCK) ON [Transaction].TransactionNumber = TenderEntry.TransactionNumber

and on column

Begin Column

FieldName = "TenderEntry.Amount"

DrillDownFieldName = ""

DrillDownReportName = ""

StoreIDFieldName = ""

Title = "Tender"

VBDataType = vbString

Formula = ""

ColHidden = True

ColNotDisplayable = False

FilterDisabled = False

ColWidth = 1140

GroupMethod = groupmethodNone

ColFormat = ""

ColAlignment = flexAlignLeftCenter

End Column

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