Dynamics Community Forum Thread Details

BC/ Zetadocs issue

I have a client who is currently on BC V26.5 and has the latest Zetadocs - AP Automation and Bulk Emailing version installed. There are users who are getting the attached error message.

They have tried the following steps:

In the Business Central client, search for and open the 'Zetadocs Authorization Manager' page
Click the Zetadocs button, then the Sign Out button on the Action bar to clear the current user entry (or entries)
Click the Zetadocs button, then the Sign In button on the Action bar
A pop up will appear with the text "Zetadocs requires permission to access SharePoint Online to store and retrieve documents." Click Yes on this pop up
Follow the instructions to login to SharePoint in the browser window that launches
Once you have signed in and authorized on the browser, return to the Business Central browser tab and in the Zetadocs Authorization Manager, click the Zetadocs, Sign In button on the action bar a second time.
After this has been clicked make sure the Last Refresh column is populated

This has worked for a few users, but there are still users are still getting the error message. Equisys has provided the above workaround while they are addressing the BC v26 and zetadocs issue.

Anyone ever experienced this before and has a different workaround? The users have the necessary permissions and licenses assigned?