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Session Id :
Supply chain | Supply Chain Management, Commerce
Suggested Answer

How do you help planners prioritize Sales Orders from priority customers in D365 F&O

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We’re looking for best practices or systembased ways to ensure that Sales Orders from VIP or  customers are automatically prioritized by MRP and production scheduling. even if it means delaying other orders with earlier requested dates.

Specifically:

  

  • How do you flag or tag a Sales Order as “priority”?

  • Is anyone using the Priority field on SO ?

  • Have you customized your MRP firming logic to auto-schedule or reserve capacity for these priority orders?

  • Do you manage this with coverage groups, forecast buffering, or reserved capacity?

  • Any clever workarounds or automation rules in use


  •  

We want planners to see and act on priority orders first or even better have the system help them do that during master planning.

 

thank you for taking the time to read till here…

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    300,917 Super User 2025 Season 2 on at
    Hi,
     
    There is no feature in Dynamics 365 SCM directly that can reallocate reservations based on priorities. The Inventory visibility add-in has features for soft allocation.
    See: Inventory Visibility inventory allocation - Supply Chain Management | Dynamics 365 | Microsoft Learn
     
    You can also consider a customization, but the MRP service itself can't be customized, you can only start post MRP run actions using an extension.
  • Suggested answer
    Laurens vd Tang Profile Picture
    3,879 Super User 2025 Season 2 on at
    Good day,
     
    My suggestion would be to investigate the feature 'Priority based planning'. 
     
    Hereby a few links with more information:
     
     
    There is also a possibility to assign priorities to customers:
     
     
    Best regards,
    Laurens van der Tang

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