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Hi,
I want to add the below fields to the case header form beside to the default columns that already we have.
1. Date that the case was initially assigned [Initially Assigned]
2. Date that the case was lastly assigned [Lastly Assigned]
3. Date that the case was resolved [Resolved]
Thank you,
Shiva.
*This post is locked for comments
First, do you have those fields created and populated yet? I don't think initially assigned and last assigned are default fields on a Case.
One you do that, customize the case form (Settings -> Customization -> Customize the system -> Entities -> Case -> the case form you're working on), click on Headers in the top navigation, and add those fields. the save and publish. Fair warning, there's a limit to how many of those headers you can add to the form.
In addition to Wayne.. if you add more fields in form header, then sometime formatting / style of header will be massed up.
Hi Wayne,
I didn't created those fields and i need to create those two fields. Yes those are not default fields on the case.
And i want to know can we able to insert more that 4 columns/fields in the header, i read somewhere that it cannot be possible to add more than 4 fields into the header.
Hi Mahadeo,
I read somewhere that it cannot be possible to add more than 4 fields into the header. If there is a possibility and we add do we face any issues in future.
Thank you.
Ah yes, I had forgotten about the limit. Here's the documentation on the main form, and it definitely says no more than four fields. There is no way around that.
docs.microsoft.com/.../main-form-presentations
Perfect Wayne. Thanks for sharing the link, i also got to know few more things through the link that you have shared above.
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