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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Outlook system parameters
Microsoft Dynamics 365 | Integration, Dataverse...
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Outlook system parameters

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Posted on by Nicolas Gingras

In the Outlook tab of system settings (System Settings Outlook tab - Power Platform | Microsoft Learn), I can't understand the difference between the settings:

  • Promote incoming email every
  • Minimum Time between synchronizations

Any help would be appreciated, thanks!

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Outlook system parameters

    Hi Nicolas,

    It means to convert the emails received in outlook into email records in D365. 

    Automatic Incoming Email Promotion:

        

  • Nicolas Gingras Profile Picture
    Nicolas Gingras on at
    RE: Outlook system parameters

    Hi,

    ok. That you for your reply. I think  that it's the notion of tracking an email that I don't quite understand.

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Outlook system parameters

    Hi Nicolas,

    1.Promote incoming email every

    It should be tracking emails received in outlook to dynamics 365.

    2.Minimum Time between synchronizations

    Sync D365 email records to outlook. 

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