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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / User is unable to canc...
Small and medium business | Business Central, N...
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User is unable to cancel PO

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Posted on by Hatimali84 564
HI all, 
one of our user who have super permission but unable to cancel a PO. Another user who has full permissions is also unable to cancel the PO and that person is the one who created the PO. The cancel option does show up but nothing happens when clicked. The PO are in Pending approval status. 
 
No sure what the issue is and how to resolve it. 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 31,262 Super User 2025 Season 2 on at
    User is unable to cancel PO
    There is no Cancel function or action on an unposted purchase order, can you clarify or show a screenshot of what you're trying to do? Are you trying to delete it?
     
     
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,305 Super User 2025 Season 2 on at
    User is unable to cancel PO
    Did you install the localization package or Third-party extension? As far as I know, the localization package of the Japanese partner includes the Cancel/Close function, but please note that this is not a standard function, please contact your partner.
     
     
    Hope this helps.
    Thanks.
    ZHU
     
  • Hatimali84 Profile Picture
    Hatimali84 564 on at
    User is unable to cancel PO
    Hi Valentin,
     
    User is trying to cancel a PO when its in Pending approval status. Due to my current permissions, the options are grayed out for me but for the client, the user has the Super Permission and can see the cancel Approval request but when they click on it, nothing happens. 
     
     
     
     
     
     
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 31,262 Super User 2025 Season 2 on at
    User is unable to cancel PO
    Ah you are referring to the Cancel Approval Request function. I believe only the original approval requestor, or an approval admin can cancel a request. It's not related to being a super user or to who created the PO. 
     
    A user can be set up as an approval admin in the Approval User Setup Page. 
     

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