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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Update and Insufficien...
Microsoft Dynamics CRM (Archived)

Update and Insufficient Permissions

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Posted on by Tom J. 110

We just went through the CRM update last night and some of our members can not access the system due to 'Insufficient Permissions'?  What is the issue causing this and what is needed to correct it to allow them access?  Thanks!

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  • Hosk Profile Picture
    Hosk on at
    RE: Update and Insufficient Permissions

    What version are you using and what have you upgraded from and to.

    have checked the security roles and privileges for these users on the entities they are trying to view.

  • Tom J. Profile Picture
    Tom J. 110 on at
    RE: Update and Insufficient Permissions

    We just went through our Microsoft Dynamics CRM Online Fall '13 upgrade from last years version last night.  

    For those receiving the 'insufficient permissions' messsage, this is whenever they are trying to access the system itself.  It not that they are in and just can't access some entities, they can not even log into the CRM itself.  These users are remote users accessing from the web.  

    Appreciate any help!

  • ScottDurow Profile Picture
    ScottDurow 21 on at
    RE: Update and Insufficient Permissions

    It sounds like a known issue with custom roles where you must add additional access after the upgrade. Compare your custom roles with the out of the box roles to find what is missing - see dynamicsuniversity.com/.../crm-2013-new-forms-insufficient-permissions

  • Mohammad Atif Profile Picture
    Mohammad Atif on at
    RE: Update and Insufficient Permissions

    You may also turn on the Platform traces to see what permission is missing here and then give that permission to the custom security role

    Regards,

    Mohammad

  • bahramzy Profile Picture
    bahramzy 280 on at
    RE: Update and Insufficient Permissions

    Hello eveyone

    I upgraded Dynamics CRM system om-premise from version 2011 to CRM 2013. Everything works fine. I want to restrict users' access to system Dashboards, so that they don't appear in the list of Dashboards the users have access to. (I wanted to delete them, but found out it's not possible in CRM 2013). In system customization when I select a system Dashboard and click Enable Security Roles, I get a popup alert box saying Invalid Argument. Plz refer to the attached image. Any help is appreciated. Thanks

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