Changing Licenses from Basic to Professional

(0) Share

Report

Posted on by Community Member

I changed a few of our a users over from Basic to Professional Licenses yesterday to participate in the preview. But I am still not able to change them to a player in FST. Is there a way to refresh this data?

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (1)

Suggested answer

razdynamics 17,308 User Group Leader on at

Like (0)

Report

RE: Changing Licenses from Basic to Professional

Hi Campbell

Sometimes it can take a whilst to refresh users, one way to help force the updated user licence is to get a user to try and login to office 365 /crm, this helps to refresh the registered users in your crm instance.

Let me know if this works for you?

Best Wishes, Raz

Was this reply helpful? Yes No
Verified answer

TinaK on at

Like (0)

Report

RE: Changing Licenses from Basic to Professional

Hi Campbell,

We are looking into why FantasySalesTeam has not been made aware of the license type change in O365. But in the meantime, if you tell us the Player Names and your Account Name, we will manually import them as Players so you can continue with your setup. Thank you.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Changing Licenses from Basic to Professional

Hi Tina,

We are ready to start a test on FST. I did install the FST update and I changed a few more Licenses over to professional. Can you help me get them imported as players? Do you have an email where I can send their names?

Thank you!

Was this reply helpful? Yes No
Suggested answer

TinaK on at

Like (0)

Report

RE: Changing Licenses from Basic to Professional

Hi Katie,

It is a known issue that sometimes license changes in O365 don’t transfer properly to the CRM database, and we’re looking into it now. So I am unable to provide time frame on when it will be automatic. I have submitted a ticket to have all the users you have provided manually imported to players page. Therefore, you will be able to place players in game within 2-3 days if not sooner. Thank you.

Was this reply helpful? Yes No
TinaK on at

Like (0)

Report

RE: Changing Licenses from Basic to Professional

Katie,

We have completed the manual import of players.

Was this reply helpful? Yes No