Tax Setup Errors

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Posted on by Community Member

Hi:

In Microsoft Dynamics NAV/Business Central, I have done everything mentioned online to combat the attached error but no success.

It seems like I'm always getting a VAT error, a sales tax error, or a "this or that" tax error every time I try to set something up in a demo company and test it.

This time, it's with Service Management.

Is there not a way of getting rid of these tax errors in a demo company, once and for all?

John

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JAngle 159 on at

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Your tax posting setup is more than likely correct. It is the data that uses it which needs the work. Items, resources, g/l accounts and charge items will all need that setup. If they don't have the right data then you'll get that type of error.
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Hi Josh:

Yes, those are good points! In fact, right after I posted this, I determined that it must be an issue at the Customer level.

I determined this by noticing, afterward, that I cannot even post any Sales Invoice - service or otherwise - without getting this error. And, this is true of any customer - not just one.

I thought that I had looked over everything customer related but apparently not.

Do you know what I could be overlooking?

John
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JAngle 159 on at

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For sales tax it could be customer related in terms of regional data. But given your error states it has a business posting group of DEFAULT I think you're covered. Whether it is tax or general posting setup it's all about combinations. You deal with a business - customer or vendor cover those. You deal with a product or service - anything at line level covers that. You error has a blank for the product aspect of the combination.
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Hi Josh:

Wow. I have gone over everything, now. I'm just not seeing what I'm missing.

Any other thoughts?

Thanks!

John
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Hi:

In the Sales Invoice, I simply had to go to the VAT Bus. Posting Group field for the customer underneath the line item and change it to "DEFAULT". Posting was successful!

But, I still cannot get a successful creation of a sales invoice upon signing the contract in Service Management. Any thoughts?

Thanks!

John
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Marco Mels Microsoft Employee on at

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Hello,

For this possible new issue, you may want to repost this issue to get more traction or raise a support ticket with Microsoft via your CSP / partner.

Thanks.