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Apply AR credit note to a different account

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Posted on by 10

Hi There, 

We have different accounts for the same customer due to different locations. Sometimes when customer pay their invoices and applied one credit note, the credit note might have been applied to a different account. Do you know how I can record the payment to apply the credit note to another account?

Thank you for your help in advance. 

Kind regards, 


  • Suggested answer
    EamonC Profile Picture
    EamonC 10 on at
    RE: Apply AR credit note to a different account

    Thank you Josh, I was able to resolve this using the General Journal!

  • Verified answer
    JAngle Profile Picture
    JAngle 33,131 on at
    RE: Apply AR credit note to a different account

    Credit note will require reversing and then posting against the correct customer account. Via a general journal would be possible too. Choose both customer accounts and move whatever balance from one to the other

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