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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Created email via Work...
Microsoft Dynamics CRM (Archived)

Created email via Workflow: Why is Status Reason becomes Received from Draft?

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Posted on by LMP 680

Hi Experts,

We have a workflow that has "Create Email" step and is triggered on create or update of Case record. Our expectation is that the Status Reason of the created email should stay to Draft since it just got created but afterwards the Status Reason becomes Received. Our issue is once it become Received, the email losses its format.

Status Reason: DRAFT

2018_2D00_08_2D00_10_5F00_06h35_5F00_10.png

Status Reason: RECEIVED

2018_2D00_08_2D00_10_5F00_06h36_5F00_00.png

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    LMP Profile Picture
    LMP 680 on at

    I found the issue. We have a Microsoft flow that translate the description of created email to English. It removes the HTML format of the description for it to be able to translate it to English.

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