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Hi people,
I can't seem to find a solution for my problem, thats why i am asking it here. I want to pick up new emails that are coming in into a queue and add them to existing cases. Converting a email to a case and merge cases is not a correct solution for me. Anyone any experience with this "problem"?
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Hi Celox,
What is the indication of your Existing Case?
CRM basically will link the email converted to case (automatically using the CRM 2013 SP1 and Springawave update new function) to the existing (same) case if they have same subject from the same person, I tried before.
You might need some custom code (Plugin) if you need to link to existing case based on your own rule.
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