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Microsoft Dynamics CRM (Archived)

Non-English Characters Not Importing Correctly on Names

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Can't try the service as import process breaks user names.

I've got this, but not Russian characters.

Ольга Синещекова osineschekova

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  • Suggested answer
    tpeschat Profile Picture
    4,930 on at

    Is the import file UTF8 encoded?

    Br Thomas

  • Community Member Profile Picture
    on at

    It wasn't file

    It's Import process from CRM online

  • tpeschat Profile Picture
    4,930 on at

    Well my thought was only, that if the import file wasn't UTF8 encoded, the import could have issues creating the user names with correct user names with special characters.

    I had similar issues when working with xml files and powershell.

    Br Thomas

  • LarsLynch Profile Picture
    on at

    We have an identical problem with Spanish names containing any character that has an accent from Dynamics CRM Online.

    fantasy_5F00_crm_5F00_import.png

  • Verified answer
    Adam Hollander Profile Picture
    800 on at

    English is currently the only supported language for the FantasySalesTeam Preview.  I apologize that you're having these issues.  At this time, the only solution would be to adjust the names in CRM using English characters.  That being said, I will notify our developers and see if they have a way to fix this in a future patch.

  • Community Member Profile Picture
    on at

    Hi Adam, came across this forum topic.  We have the similar issue where emails from Outlook in Chinese characters turned to strange characters in CRM after we synchronize it.  Have Microsoft released the fixing? if yes, what version is it for CRM Outlook 2015? Thank you!

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