web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / One or more folders in...
Microsoft Dynamics CRM (Archived)

One or more folders in your mailbox is named incorrectly

(0) ShareShare
ReportReport
Posted on by Tiberius Raducan 665

Hello everyone

I am having trouble with an user account that we setup.

On their computer we have installed office 2013 and also CRM Client 2013

He is getting the following error message appearing in the inbox, any ideas?

 

One or more folders in your mailbox is named incorrectly.

The name of one or more of your folders includes the character "/" or more than 250 characters. Folders with names that include this character can't be downloaded to your IMAP e-mail program. Please rename these folders:
• CrmOrgMailboxPrefix07/24/2014_11:49:02 (Tasks/CrmOrgMailboxPrefix07/24/2014_11:49:02)

Please let me know if anyone knows how I can stop this from happening.

Thank you very much!

Best,

Tiberius Raducan

*This post is locked for comments

I have the same question (0)
  • Waynegolds Profile Picture
    Waynegolds 5 on at

    Did you find a solution as I have he exact same message which started after I install the CRM outlook plugin

  • Tiberius Raducan Profile Picture
    Tiberius Raducan 665 on at

    Hello,

    Unfortunetly I didn't find a solution for it. I tried deactivating any syncronization between Outlook and CRM Dynamics, but it didn't work.

    So, I just created a filter to delete all those emails :).

    If anyone else has any ideas on this, please let us know.

    Best,

    Tiberius Raducan

  • Suggested answer
    JMcConkey Profile Picture
    JMcConkey 5 on at

    I encountered this issue as well--and found no specific resolutions to it online--but I just solved the problem for myself and hope this is helpful to everyone else as well . . . 

    I used the MFCMapi tool to locate the folder with the "incorrect" name--which was the exact same one mentioned in Tiberius' post above.  Here is a link to the article I used for guidance:  http://desigeek.com/blog/amit/2007/01/17/solved-case-of-the-invisible-folder-in-outlook-and-exchange/ 

    I downloaded the tool here:  http://MFCMAPI.codeplex.com

    Essentially--use the instructions at the link to login to your outlook server, navigate to the "IPM_SUBTREE" folder under the Root, then open the Tasks folder . . . the folder containing the slashies should be right there. click the folder to rename it, replace the slashies with underscores and hit enter . . . . delete all the error emails in your inbox, then send yourself a test email . . . problem should be solved!

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    THANK YOU SO MUCH!!! Was having this problem and it was driving me nuts.  This fixed it.

  • Prasant Profile Picture
    Prasant 5 on at

    Could you please share the steps which you followed to fix the issues.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans