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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Fields are still displ...
Microsoft Dynamics CRM (Archived)

Fields are still displaying on mobile after I have made them unavalible on phone.

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Posted on by Sean McEvoy 34

Hello!

I am relatively new to Dynamics trying to understand what I am missing.

I am trying to configure our lead form to be more user-friendly on mobile. I do not want to see all of the header and footer fields first thing on the Dynamics 365 app. However after I have changed the visibility on the field to hide from mobile. 

pastedimage1563386034372v1.png

I am still seeing the field. I have waited 24 hours and reconfigured the organization on my app. Trying to ensure no metadata is lingering. 

If someone could help me out that would be great! 

Thanks

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  • gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Sean,

    Make sure you are checking in correct form where you are doing the changes. Also do publish all customization , clean temp file and  rrlogin with same or different user.

  • Sean McEvoy Profile Picture
    Sean McEvoy 34 on at

    Hi Goutam,

    Thanks for your reply. However, I was able to ensure that the changes were made to the correct form because I can see other changes I have made.  This morning I published all customizations and then reconfigured the app and was still not able to see my changes.

    Can you think of any other possible solutions?

    Thanks

  • Suggested answer
    Sean McEvoy Profile Picture
    Sean McEvoy 34 on at

    I did uncover the solution, it was because the header and footer sections were still checked visible on phone. Once I unchecked the box for the section the fields were no longer visible on mobile.

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