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Error opening advanced settings

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Posted on by nvrhughes

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As of yesterday, we arent able to open advanced settings or make any customization changes in our dev environment without getting an error.

This is happening to all of our admins. Has anyone had this happen before?

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Dynamics 365 general

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Saif Ali Sabri 2,351 Super User 2025 Season 2 on at

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Issue: Admins are unable to access Advanced Settings or perform customizations in the Dev environment of Microsoft Dynamics 365. The error message is generic:
“An error has occurred. Try this action again…”
This affects all admins and is consistent across sessions.

Troubleshooting Steps & Solution:

Clear Browser Cache or Use Incognito Mode

Sometimes cached sessions cause loading issues. Test by using incognito/private mode or a different browser.

Check Environment Mode

Go to Power Platform Admin Center → Environments → [Your Dev Environment] → ensure the environment is in Active state.

If it's in a "Recovering", "Disabled", or "Pending" state, this will block settings access.

Verify Security Role Permissions

Even for admins, confirm the users have the System Administrator role in the affected environment.

Go to Settings → Security → Users → select the user → check roles.

Check for Recent Solutions or Customizations

If a managed or unmanaged solution was recently imported or updated, it may have corrupted settings or removed required components.

Check Solutions list for anything updated within the past 24 hours.

Use Direct URL to Bypass Navigation Issues

Try accessing advanced settings directly via:

Bash CopyEdit
https://<yourorg>.crm.dynamics.com/main.aspx?settingsonly=true
Replace <yourorg> with your environment’s name. This can help bypass UI errors.

Review System Jobs & Errors

Go to Advanced Find → System Jobs and filter for failures around the timestamp.

See if there are plugins or workflows failing in the background.

Check Service Health (Microsoft 365 Admin Center)

Go to https://admin.microsoft.com → Health → Service Health

Look for any ongoing issues with Dynamics 365 or Power Platform.

Next Step:
If none of the above resolve the issue, collect the following and open a ticket with Microsoft Support:

Full error details including Timestamp and Service Request Id:

Timestamp: 4/25/2025 6:28:19 PM UTC

Service Request Id: 1b90c1cc-2b54-43af-8701-ae188487515f

Environment URL and name

Screenshots or screen recordings of the issue

Details of any recent changes (solution imports, user changes, upgrades)

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André Arnaud de Cal... 301,171 Super User 2025 Season 2 on at

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Hi nvrhughes,

Can you tell us what Dynamics 365 application this question is related to? There are several different solutions in the Dynamics 365 family, like: Sales, Finance, Supply Chain Management, Project Operations, and Business Central. From which exact page are you trying to open what advanced settings?

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Suggested answer

Jimmy Passeti 674 Most Valuable Professional on at

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Hello,

Can you try using below Url (please make sure you edit the organization name).

https://OrganizationURL/main.aspx?pagetype=advancedfind

Regards,
Jimmy Passeti | Microsoft MVP
✅ Please mark as Verified if this answered your question!

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nvrhughes 317 on at

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Jimmy, I still received the error.

Saif, we checked/tried all of that and still no luck.

We are getting an error with a particular solution that says " Import failed: Requested value 'Customer Care Lead, Customer Experience Specialist' was not found."

Could this cause all of this?

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