Microsoft Dynamics CRM (Archived)

Incident cannot be closed using CloseIncidentRequest

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Posted on by Sagar2016

Hi Experts,

I need one help. I am trying to close case using C# code.

Code:

        public static void CloseCase(IOrganizationService orgService, EntityReference incidentRef)
        {
            IncidentResolution incidentResolution = new IncidentResolution();
            incidentResolution.IncidentId = incidentRef;
            incidentResolution.Subject = "Sagar Close";
            CloseIncidentRequest closeIncidentRequest = new CloseIncidentRequest()
            {
                IncidentResolution = incidentResolution,
                //// Closed
                Status = new OptionSetValue(100000004)
            };
            CloseIncidentResponse response = (CloseIncidentResponse)orgService.Execute(closeIncidentRequest);
        }

Every request is getting failed. Error says that "This case has already been resolved. Close and reopen the case record to see the updates."

I checked on CRM UI. That Case is still open.

And 100000004 is for status "Closed" which is for Resolved Case State.

Am I missing anything here ?

Thank you in advance.

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David Jennaway 14,065 on at

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Are the case records currently open ? One reason for this error is if the case is already resolved (and maybe if it is cancelled).

The other thing to check is that the status value you're setting (100000004) is associated with the Completed statecode

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Nithya Gopinath 17,078 on at

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Hi Sagar,

Please see the link below.

missdynamicscrm.blogspot.in/.../capturing-and-storing-case-resolution-case-entity-CRM.html

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Sagar2016 40 on at

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Case is open.

100000004 is for status "Closed" which is for Resolved State.

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Sagar2016 40 on at

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Hi Gopinath,

Yours given link is not related to my problem.

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ashlega 34,477 on at

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Hi Sagar,

do you have any real-time workflows or sync plugins registered on the case entity? If yes, they might be trying to update something once the case has been closed..

Actually, did you try closing exactly the same case manually using exactly the same resolution status? Did it work?

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BadrinathB 970 on at

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Instead of the below line

CloseIncidentResponse response = (CloseIncidentResponse)orgService.Execute(closeIncidentRequest);

just try

orgService.Execute(closeIncidentRequest);

This should work.

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Sagar2016 40 on at

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Hi Alex Shlega,

Thanks for the hint. Yes there is one workflow which was making update on case.

Issue is resolved.

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Community Member on at

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how did you fix it?

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