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Microsoft Dynamics GP (Archived)

GP Workflow not Sending Emails

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Posted on by 894

In the Admin>>Setup>>System>>Workflow Setup window, I'm unable to issue test workflow emails.  The same exact setup works in our development environment that is GP 2015 R2 as well but without the year-end update.

Version works - 14.00.0804

Version does not work - 14.00.0898

WorkflowSetup.png

When I hit the 'Test E-Mail' button, I receive the message 'Verify that the test e-mail was delivered successfully by checking the inbox of the e-mail account....' & there is no reference of a failure in the Event Viewer.  When I go a step further and test the E-Mail Actions, I receive the message 'Test Succeeded!' but again, no emails.

Outside of using GP, I'm able to send from the server/GP environment using the same exact setup.  I'm also able to issue emailed remittances without burden.

Any thoughts as to what might be blocking specifically this setup for this GP environment?

Steps taken to date

- Ensure .NET was up to date

- Test SMTP setup using cmd prompt

- Ran exec wfDeployClrAssemblies on Dynamics database

- Ran Profile Scripts

-----------------------------------------------------------------------

Type     Name                                                                 Count   Time in  +Children  Minimum   Maximum
  TestEmail l_Test_CHG on form wfSetup                                            1      2.09      2.09      2.09      2.09
  Workflow Setup l_TestEmailBtn_CHG on form wfSetup                               1      0.03      0.03      0.03      0.03
  TestEmail OK Button_CHG on form wfSetup                                         1      0.01      0.01      0.01      0.01
P SQLScriptPath                                                                   1      0.00      0.00      0.00      0.00
P wfTestEmail                                                                     1      0.00      0.00      0.00      0.00
P TestEmail of form wfSetup                                                       1      0.00      0.00      0.00      0.00
F IsWebClient()                                                                   2      0.00      0.00      0.00      0.00
P SetCurrentForm                                                                  2      0.00      0.00      0.00      0.00
P CheckForUserMessages of form sySendMessage                                      1      0.00      0.00      0.00      0.00
P DisplayAndDeleteUserMessage of form sySendMessage                               1      0.00      0.00      0.00      0.00
P SQLPath                                                                         1      0.00      0.00      0.00      0.00
F Encrypt() of form wfSetup                                                       1      0.00      0.00      0.00      0.00
  TestEmail EMail_POST on form wfSetup                                            2      0.00      0.00      0.00      0.00
  TestEmail_WIN_PRE on form wfSetup                                               1      0.00      0.00      0.00      0.00


Database Statistics by Number of Operations:
                                                                     Read     Read     Read     Read     Insert   Update   Single   Range    Range    Range
Table Name                                                           Single   Next     First    Other                      Remove   Remove   Sum      Copy
syUserMessages                                                          0        0        2        0        0        0        0        0        0        0


Database Statistics by Average Time per Operation (MSecs):
                                                                     Read     Read     Read     Read     Insert   Update   Single   Range    Range    Range
Table Name                                                           Single   Next     First    Other                      Remove   Remove   Sum      Copy
syUserMessages                                                          0        0        0        0        0        0        0        0        0        0


Database Statistics by Total Time per Operation (Seconds):
                                                                     Read      Read      Read      Read      Insert    Update    Single    Range    Range    Range    Total
Table Name                                                           Single    Next      First     Other                         Remove    Remove   Sum      Copy
syUserMessages                                                        0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00

Total Time for All Files                                              0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00      0.00

Global Script Cache Information:
Number of Calls: 18  Number of Hits: 11  Percent Hit Rate: 61

----------------------------------------------------------------------------------------

- Ran Log

-----------------------------------------------------------------------------------------

'Workflow Setup l_TestEmailBtn_CHG on form wfSetup'
    'TestEmail_WIN_PRE on form wfSetup'
'TestEmail EMail_POST on form wfSetup'
'TestEmail l_Test_CHG on form wfSetup'
    'Encrypt() of form wfSetup', "/QdnbOASa2cSMW2LC3Y7Ji8rWuRHdZK0w/+JUqYv2xzJQux63PrHEVg5s7Y08iGxNx8dvl187pKNBbmfUgVVa0ngpjrxa2z1HDad8i98EiM=", "{Passwordhere}"
    'TestEmail of form wfSetup', "noreply@cgb.com", "smtpdev.{domain}.int", 25, 0, 2, "{username}", "/QdnbOASa2cSMW2LC3Y7Ji8rWuRHdZK0w/+JUqYv2xzJQux63PrHEVg5s7Y08iGxNx8dvl187pKNBbmfUgVVa0ngpjrxa2z1HDad8i98EiM=", "{emailaddress}", "Test E-Mail for Microsoft Dynamics GP Workflow", "This is a test e-mail for Microsoft Dynamics GP Workflow."
        'wfTestEmail', 0, "noreply@cgb.com", "smtpdev.{domain}.int", 25, 0, 2, "{username}", "/QdnbOASa2cSMW2LC3Y7Ji8rWuRHdZK0w/+JUqYv2xzJQux63PrHEVg5s7Y08iGxNx8dvl187pKNBbmfUgVVa0ngpjrxa2z1HDad8i98EiM=", "{emailaddress}", "Test E-Mail for Microsoft Dynamics GP Workflow", "This is a test e-mail for Microsoft Dynamics GP Workflow."
            'SQLScriptPath', 0, 7, 4123, ""
'CheckForUserMessages of form sySendMessage', 0/0/0000 12:00:00 AM
    'DisplayAndDeleteUserMessage of form sySendMessage'
        'SQLPath', 0, 7, 0, ""
'TestEmail EMail_POST on form wfSetup'
'TestEmail OK Button_CHG on form wfSetup'
    'SetCurrentForm'
        'IsWebClient()', 0

---------------------------------------------------------------------------------------------

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I have the same question (0)
  • Verified answer
    kmalone43 Profile Picture
    894 on at

    After further digging, we found that the emailing functionality for Workflows originate from the SQL server.  When attempting the test email process while monitoring the SQL server, we found that our Antivirus software was blocking the outgoing emails.  Adding an exception to our antivirus application resolved the issue.

    Thanks,

    Kyle

  • CG-Fisk Profile Picture
    on at

    Kyle,

    I'm hoping you will be able to assist me with my workflow/email issue. We've tested the email and got a confirmation that it is working. However, when we tested the Workflow, the email recipient gets the email with hyperlinks to approve or reject the requisition.  However, an error message pops up when clicking on the hyperlinks. The message is, "the server encountered and error processing the request, See the server logs for more details." The email and and hyperlinks works fine in Management Reporter. We send reports to our limit license users via an email hyperlink message and have had no problems. Is there anything you can provide that I can check on in the settings, etc.?

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