Microsoft Dynamics CRM (Archived)

Users not showing up in sandbox? They are in the right security group....

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Posted on by MezMarianne

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I have a Dynamics 365 for Sales Enterprise Edition (CRM) organization.

I Set up the free Sandbox instance. I created a Security Group and only members of this group can access the Sandbox.

I assigned security group membership to three users. All have Dynamics 365 licenses and access to the production environment with different security roles there.

Problem is that two users are not showing up in the Sandbox. One user is. That user is Office365 Global Admin (and System Administrator security role in production).

It has been several days, and the users are not in the Sandbox.

Anyone seen this before. Since this is Microsoft, I probably have to turn something off and then on again - but what? The licenses? The security group membership? The whole Security Group? Reset the Sandbox? Create a ticket and be on the phone for two hours with a supporter?

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Daniel Wikell 2,360 on at

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RE: Users not showing up in sandbox? They are in the right security group....

I've had this happen on occasion and what usually does the trick is removing their license and re-adding it. That seems to trigger a new check for the user and it usually shows up in the sandbox environment a couple of minutes later.

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MezMarianne 1,267 on at

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RE: Users not showing up in sandbox? They are in the right security group....

And it worked. You just saved me two hours. Thanks.

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Dave H 193 on at

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RE: Users not showing up in sandbox? They are in the right security group....

It didn't work for me. Licensed users still not appearing after removing/reassigning license. This is ridiculous.

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Patric 342 on at

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RE: Users not showing up in sandbox? They are in the right security group....

Open the security group and add users manually.

I have created prod security group separately based on url and added users to it. It works fine.

This way you can have more control to prod users. But it takes 3-5mins to get updated on prod CRM.

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