Microsoft Dynamics CRM (Archived)

can we fix a broken form editor ?

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Posted on by Community Member Microsoft Employee

In our CRM Dynamics instance we have a portal configured, but the form editor is broken:

This translates into the normal editing of Website entities as well.

Should be this:

It happens in all browsers en for all entities.

Can we fix this ourselves ?

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Community Member Microsoft Employee on at

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RE: can we fix a broken form editor ?

I have checked with several browsers and with different machines (colleagues as well)

We have also created a new CRM instance (copied) and the issue remains...
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Rawish Kumar 13,756 on at

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RE: can we fix a broken form editor ?

Hi Michel,

It looks like a browser issue. Could you please check if any other user is able to see this fine ( some other admin user on his own system).
Community Member Microsoft Employee on at

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RE: can we fix a broken form editor ?

@Sreevalli de form itself is also not looking good, the sections (similar to the ones in the screenshot) are not rendered at all...
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Sreevalli 3,256 on at

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RE: can we fix a broken form editor ?

Hi Michel,

If your form loading good but not editor then its definitely browser issue. try to use the latest version browser or use IE Edge if you are on D365 v9 or above
necsa 3,455 on at

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RE: can we fix a broken form editor ?

Hi mpjjonker,

It can be many different reason. Check it:

1- add you CRM site to trusted sites

if doesn't working than

2-Clean the browser cache and if CRM site in compatibility mode list remove if not add it

last solution that I can advice

3-if you have vanilla CRM export solution an import to your environment
Community Member Microsoft Employee on at

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RE: can we fix a broken form editor ?

thanks for the hint, I did try this but had no effect.
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gdas 50,085 on at

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RE: can we fix a broken form editor ?

Hi,

You can also check in different browser , different machine and clear browser cache before open.
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Mahendar Pal 45,095 on at

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RE: can we fix a broken form editor ?

Hi,

You can try to restart your portal and see if it's making any difference. If don't see any change another option to try If you just setup portal and have not done any customization, try to reset your portal and see if it working. docs.microsoft.com/.../reset-portal

If you can't do reset try to contact MS support.
Community Member Microsoft Employee on at

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RE: can we fix a broken form editor ?

i have added the screenshots in a reply
Community Member Microsoft Employee on at

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RE: can we fix a broken form editor ?

broken versus working