Microsoft Dynamics CRM (Archived)

can we fix a broken form editor ?

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In our CRM Dynamics instance we have a portal configured, but the form editor is broken:

This translates into the normal editing of Website entities as well.

Should be this:

It happens in all browsers en for all entities.

Can we fix this ourselves ?

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Mahendar Pal 45,095 on at

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please re-upload images, it's not visible

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Community Member on at

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broken versus working

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Community Member on at

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i have added the screenshots in a reply

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Mahendar Pal 45,095 on at

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Hi,

You can try to restart your portal and see if it's making any difference. If don't see any change another option to try If you just setup portal and have not done any customization, try to reset your portal and see if it working. docs.microsoft.com/.../reset-portal

If you can't do reset try to contact MS support.

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gdas 50,091 Moderator on at

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Hi,

You can also check in different browser , different machine and clear browser cache before open.

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Community Member on at

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thanks for the hint, I did try this but had no effect.

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necsa 3,455 on at

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Hi mpjjonker,

It can be many different reason. Check it:

1- add you CRM site to trusted sites

if doesn't working than

2-Clean the browser cache and if CRM site in compatibility mode list remove if not add it

last solution that I can advice

3-if you have vanilla CRM export solution an import to your environment

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Sreevalli 3,264 on at

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Hi Michel,

If your form loading good but not editor then its definitely browser issue. try to use the latest version browser or use IE Edge if you are on D365 v9 or above

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Community Member on at

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@Sreevalli de form itself is also not looking good, the sections (similar to the ones in the screenshot) are not rendered at all...

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Rawish Kumar 13,758 on at

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Hi Michel,

It looks like a browser issue. Could you please check if any other user is able to see this fine ( some other admin user on his own system).

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