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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook CRM Add-in thr...
Microsoft Dynamics CRM (Archived)

Outlook CRM Add-in throws NULL exception when I want to track emails.

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Posted on by Lasse Skytte Knudsen 55

Today I have installed latest version of CRM Add-in for Outlook and Outlook itself but everytime I want to track an email in CRM, I get an null exception.

Any one has a clue on how to debug this problem??

************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

   at Microsoft.Crm.Outlook.TrackInCrmRegion.AddRegardingRow(OutlookItemWrapper item)

   at Microsoft.Crm.Outlook.TrackInCrmRegion.CreateRegularUI(OutlookItemWrapper item)

   at Microsoft.Crm.Outlook.TrackInCrmRegion.CreateUI()

   at Microsoft.Crm.Application.Outlook.AsyncConditionalControl.EndUpdateOnCondition(Boolean result)

   at Microsoft.Crm.Application.Outlook.AsyncConditionalControl.<BeginUpdateOnCondition>d__27.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)

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I have the same question (0)
  • sanp Profile Picture
    sanp 320 on at

    Hey Lasse, Can you please provide this info.

    1. What is the version of office outlook?

    2. What is the version of Operating System that you are using.

    3. Version of CRM for outlook Addin Client and CRM Server

    4. Also can you confirm if you track from Explorer window(List View) and if you open the email then track it do you see the same problem?

    5. if you install outlook Spy or Exchange Editor and then do you see a crmid and LinkState in mapi property list for the email you tried to track?

    6. Does this issue occur for all the email or specific email?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Have you tried, to delete the organisation in the crm outlook client configuration and add it again. Had a similar problem and solved it with reconfiguring the organisation

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