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Microsoft Dynamics CRM (Archived)

Resolve Case: Remarks field

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Posted on by Community Member

Hi community,

When resolving a case, where can I locate the data entered in the 'Remarks' field?

My goal is to have this field appear on the case form, so that when users view closed cases they can see the 'Remarks' field data.

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Cheers,

VVG

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Community Member on at

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In addition, where can I locate the data entered in the 'Resolution' field?

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Mahendar Pal 45,095 on at

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Hello,

Did you get chance to look into this: missdynamicscrm.blogspot.ae/.../capturing-and-storing-case-resolution-case-entity-CRM.html

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Thanks!

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