Hi All
Really struggling with the below if anyone can assist that would be brilliant. I have searched for a good while on Google and nothing has really solved the situation. Currently using CRM 2015 On-premises.
So I am importing some training records into CRM specifically trainees.
I have a situation where I have "John Smith" and we have two "John Smith's" in the CRM Contacts section already so which one do we assign this too?
I understand we have to create a unique link, the unique link is the Account Name/Company Name/Parent Customer whatever you like to call it depending on which version of CRM you have. None of the account names are the same.
So:
John Smith - Account 1
John Smith - Account 2
Simple....
So I set the Trainee Lookup as per below:
Related Record Type: Contact > (Default is Full Name) So I suspect I also tick Company Name (Lookup). This way I have Full Name, Company Name ticked.
I get failures saying "A duplicate lookup reference was found" which leads me think its not working properly. To clarify the Account 1 in the above examples only exists once in CRM even in inactive so there are no duplicates.
Error code is 0x80040352 and more information is BLANK.
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