Dynamics Community Forum Thread Details

Email created via Power Automate not showing up in Sales Accelerator Work List

Hey everyone,

hoping someone can help me out here. Ive been building a Flow that automatically creates email activities in Dynamics 365, but they are not showing up in the Sales Accelerator Work List, even though everything looks correct on the record.

A bit of context: Ive done this before with Tasks and those used to appear fine in the Work List, but at some point that stopped working too. Now I also tried creating Email activities via the same Flow and those dont show up either. So it seems like something changed at some point, because it definitely worked before with Tasks.

The weird part is, if I manually create an email directly in the Email entity and assign it to myself, it appears in the Work List no problem. But the Flow generated emails just dont, even though they show up in the contacts activity timeline.

Here is what Im setting in the Flow when creating the email: Subject, body, From/To, regardingobjectid linked to an active contact, scheduledend set to utcNow(), ownerid set to my user and statecode/statuscode set to Draft.

Ive been comparing the Flow email vs. the manually created one field by field and cant find a difference that would explain it.

My guess is that Dynamics sets some internal flag when an activity is created through the UI that the Flow doesnt set, but I have no idea which one.

Has anyone run into this before? What am I missing?

Thanks in advance!