Field one app closes immediately when work order section is opened.

(0) Share

Report

Posted on by Community Member

Has anyone else had a problem where the Field one app closes immediately when work order section is opened. This is on either an iPhone or an iPad connecting to CRM 2016 online. I've tried other versions of the app like Rosco etc. But none offer the functionality this one is supposed to (if it worked)!

*This post is locked for comments

I have the same question (0)

All responses (8)

Answers (1)

Community Member on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Hi Carl,

Yes, it applies to hosted solutions as well.

The app might be crashing also because the mobile application/project cantains entities or fields that are not found on the server. Once you open up the mobile project in Woodford, you can use the "Validate" button to see any errors.

Zuzana

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Syed, does this apply even if it is the hosted solution?

I would have assumed it was preconfigured to allow access from the app they supply?

Thanks,

Carl.

Was this reply helpful? Yes No
Verified answer

SyedPro 325 on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Hello Carl,

You need to do the following:

1) Download Resco Woodford from Resco website and install it in CRM org as a solution. After the installation is complete then you need to access Woodford by going to Settings->Woodford, this will open a silverlight application. There you need to import a default mobile template.

2) Secondly you need default mobile template by contacting MS support for Fieldone. You can contact them at

support.microsoft.com/.../getsupport;tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=15972&ccsid=635808734566812235

After mobile template is install, publish it at version 8.1 while making sure that the User's security role is allowed to access the mobile project.

Resync Fieldone mobile app and let me know if you come across another issue.

Thanks

Syed

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Syed, can you give me more information on this, installed Woodford on what? As a solution into Dynamics? As an additional App on my device?

I have not installed anything other than the app on my phone/tablet and then used it to log into Dynamics CRM online (this is not an on prem install).

Thanks,

Carl.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Hello Carl,

Please confirm if you have installed Resco Woodford and imported the default mobile template in Woodford. As this is required to take full advantage of the mobile feature.

Thank you

Syed

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Michael, it is Dynamics CRM Online (not on Prem) so I don't have any control over the Woodford version. I am a global administrator on our Portal so I don't think it is either of these but thanks for the feedback.

Thanks,

Carl.

Was this reply helpful? Yes No
Suggested answer

mkushinsky 170 on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Carl:

Verify the following 2 items are:

1) The user has the correct Security Role(s) in place, to access the mobile project and its' entities.

2) The version of the published Woodford project has to be lower than the version of the Fieldone Sky mobile app installed.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Field one app closes immediately when work order section is opened.

Hi Carl,

Having the same experience with both desktop app for Windows 10 and with an iPhone. I've raised a support ticket with Microsoft but have not heard anything back myself, did you? I can't even view Work Order Schedules unless I am in online mode and even then when I drill down into the Work Order tab the app crashes

Was this reply helpful? Yes No