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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Flow error - on ARC rule
Microsoft Dynamics 365 | Integration, Dataverse...
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Flow error - on ARC rule

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Posted on by MikeExeter 54

Hi All

My ARC rules are actually working - and the case is being auto-created and sent to the correct CRM queue - which is great! However, every one is creating Run Failures related to the last stage of the Flow. Here is the full error mesage:

Error identified in Payload provided by the user for Entity :'', For more information on this error please follow this help link go.microsoft.com/.../ ----> InnerException : System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.ODataV4.ODataParameterReaderExtensions.TryReadFlowPrimitiveData(ODataParameterReader oDataParameterReader, ODataDeserializerContext readContext, CrmEdmEntityObject& result)
at Microsoft.Crm.Extensibility.ODataV4.ODataParameterReaderExtensions.TryReadFlowPrimitive(ODataParameterReader oDataParameterReader, ODataDeserializerContext readContext, CrmEdmEntityObject& result)
at Microsoft.Crm.Extensibility.ODataV4.CrmODataActionPayloadDeserializer.Read(ODataMessageReader messageReader, Type type, ODataDeserializerContext readContext)
at System.Web.OData.Formatter.ODataMediaTypeFormatter.ReadFromStream(Type type, Stream readStream, HttpContent content, IFormatterLogger formatterLogger).

This is in the Raw Outputs section of the flow error:

{
    "statusCode": 400,
    "headers": {
        "x-ms-service-request-id": "9d328a90-1ed4-444b-9e08-74978d8dfb32,bf4b6226-2371-4f65-a62e-8ba7cd2f4d21",
        "Cache-Control": "no-cache",
        "Set-Cookie": "ARRAffinity=68d1aab7bdcd54faf1e88cc000329246d17287cbcbebdd26c57962b78e796d3aeb29bb4b19df1459d2ea781b605f33064b9fea1f144b525b9d7676625c4ffb5408DA6E30C8D13B3B1827067197; domain=exeter.crm11.dynamics.com; path=/; secure; HttpOnly,ReqClientId=9d271f6e-facf-42bb-a23b-ff71c54f3e13; expires=Mon, 25-Jul-2072 10:58:23 GMT; path=/; secure; HttpOnly,ARRAffinity=68d1aab7bdcd54faf1e88cc000329246d17287cbcbebdd26c57962b78e796d3aeb29bb4b19df1459d2ea781b605f33064b9fea1f144b525b9d7676625c4ffb5408DA6E30C8D13B3B1827067197; domain=exeter.crm11.dynamics.com; path=/; secure; HttpOnly",
        "Strict-Transport-Security": "max-age=31536000; includeSubDomains",
        "REQ_ID": "bf4b6226-2371-4f65-a62e-8ba7cd2f4d21,bf4b6226-2371-4f65-a62e-8ba7cd2f4d21",
        "AuthActivityId": "5bf94e6b-b25f-44cd-b7a9-54c93fc1cec3",
        "x-ms-dop-hint": "8",
        "x-ms-ratelimit-time-remaining-xrm-requests": "1,199.86",
        "x-ms-ratelimit-burst-remaining-xrm-requests": "5997",
        "x-ms-utilization-percent": "2",
        "OData-Version": "4.0",
        "X-Source": "8312114317747230841257791731343118113731100148236109417423220530211895117311351,12142248200247231176625310218421219713224691141043221416189247794793665529236120216",
        "Public": "OPTIONS,GET,HEAD,POST",
        "Date": "Mon, 25 Jul 2022 10:58:22 GMT",
        "Content-Length": "1074",
        "Allow": "OPTIONS,GET,HEAD,POST",
        "Content-Type": "application/json; odata.metadata=minimal",
        "Expires": "-1"
    },
    "body": {
        "error": {
            "code": "0x80048d19",
            "message": "Error identified in Payload provided by the user for Entity :'', For more information on this error please follow this help link ">go.microsoft.com/.../
        }
    }
}
The only thing in the final step of the flow itself that might be causing it is this expression:
if(equals(outputs('Create a record (don''t rename this step)')?['body/incidentid@Microsoft.Dynamics.CRM.lookuplogicalname'],'incident'),concat('incidents(',outputs('Create a record (don''t rename this step)')?['body/incidentid'], ')'),string(''))
CAN ANYONE SHED ANY LIGHT AS TO WHAT THIS ISSUE IS PLEASE? YOUR HELP WOULD BE GREATLY APPRECIATED
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Flow error - on ARC rule

    Hi MikeExeter,

    Based on the error, You are trying to get Value from an object that is null. 

    In your expression, it seems that format of two parts are different:

    if(equals(outputs('Create a record (don''t rename this step)')?['body/incidentid@Microsoft.Dynamics.CRM.lookuplogicalname'],'incident'),concat('incidents(',outputs('Create a record (don''t rename this step)')?['body/incidentid'], ')'),string(''))

    Could you provide screenshots about the flow step?

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