Dynamics Community Forum Thread Details

Hi All

My ARC rules are actually working - and the case is being auto-created and sent to the correct CRM queue - which is great! However, every one is creating Run Failures related to the last stage of the Flow. Here is the full error mesage:

Error identified in Payload provided by the user for Entity :'', For more information on this error please follow this help link go.microsoft.com/.../ ----> InnerException : System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Extensibility.ODataV4.ODataParameterReaderExtensions.TryReadFlowPrimitiveData(ODataParameterReader oDataParameterReader, ODataDeserializerContext readContext, CrmEdmEntityObject& result)
at Microsoft.Crm.Extensibility.ODataV4.ODataParameterReaderExtensions.TryReadFlowPrimitive(ODataParameterReader oDataParameterReader, ODataDeserializerContext readContext, CrmEdmEntityObject& result)
at Microsoft.Crm.Extensibility.ODataV4.CrmODataActionPayloadDeserializer.Read(ODataMessageReader messageReader, Type type, ODataDeserializerContext readContext)
at System.Web.OData.Formatter.ODataMediaTypeFormatter.ReadFromStream(Type type, Stream readStream, HttpContent content, IFormatterLogger formatterLogger).

This is in the Raw Outputs section of the flow error:

{

"statusCode": 400,

"headers": {

"x-ms-service-request-id": "9d328a90-1ed4-444b-9e08-74978d8dfb32,bf4b6226-2371-4f65-a62e-8ba7cd2f4d21",

"Cache-Control": "no-cache",

"Set-Cookie": "ARRAffinity=68d1aab7bdcd54faf1e88cc000329246d17287cbcbebdd26c57962b78e796d3aeb29bb4b19df1459d2ea781b605f33064b9fea1f144b525b9d7676625c4ffb5408DA6E30C8D13B3B1827067197; domain=exeter.crm11.dynamics.com; path=/; secure; HttpOnly,ReqClientId=9d271f6e-facf-42bb-a23b-ff71c54f3e13; expires=Mon, 25-Jul-2072 10:58:23 GMT; path=/; secure; HttpOnly,ARRAffinity=68d1aab7bdcd54faf1e88cc000329246d17287cbcbebdd26c57962b78e796d3aeb29bb4b19df1459d2ea781b605f33064b9fea1f144b525b9d7676625c4ffb5408DA6E30C8D13B3B1827067197; domain=exeter.crm11.dynamics.com; path=/; secure; HttpOnly",

"Strict-Transport-Security": "max-age=31536000; includeSubDomains",

"REQ_ID": "bf4b6226-2371-4f65-a62e-8ba7cd2f4d21,bf4b6226-2371-4f65-a62e-8ba7cd2f4d21",

"AuthActivityId": "5bf94e6b-b25f-44cd-b7a9-54c93fc1cec3",

"x-ms-dop-hint": "8",

"x-ms-ratelimit-time-remaining-xrm-requests": "1,199.86",

"x-ms-ratelimit-burst-remaining-xrm-requests": "5997",

"x-ms-utilization-percent": "2",

"OData-Version": "4.0",

"X-Source": "8312114317747230841257791731343118113731100148236109417423220530211895117311351,12142248200247231176625310218421219713224691141043221416189247794793665529236120216",

"Public": "OPTIONS,GET,HEAD,POST",

"Date": "Mon, 25 Jul 2022 10:58:22 GMT",

"Content-Length": "1074",

"Allow": "OPTIONS,GET,HEAD,POST",

"Content-Type": "application/json; odata.metadata=minimal",

"Expires": "-1"

"body": {

"error": {

"code": "0x80048d19",

"message": "Error identified in Payload provided by the user for Entity :'', For more information on this error please follow this help link ">go.microsoft.com/.../

}

The only thing in the final step of the flow itself that might be causing it is this expression:

if(equals(outputs('Create a record (don''t rename this step)')?['body/incidentid@Microsoft.Dynamics.CRM.lookuplogicalname'],'incident'),concat('incidents(',outputs('Create a record (don''t rename this step)')?['body/incidentid'], ')'),string(''))

CAN ANYONE SHED ANY LIGHT AS TO WHAT THIS ISSUE IS PLEASE? YOUR HELP WOULD BE GREATLY APPRECIATED