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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Cannot send outgoing e...
Supply chain | Supply Chain Management, Commerce
Answered

Cannot send outgoing emails if the Batch email provider parameter set to SMTP

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Posted on by Community member 4
We cannot send outgoing emails if the Batch email provider parameter set to SMTP. If we change it to Exchange it's working. I would like to understand the difference between the two.
Error:
 
Unable to send email as 'email' from the 'email' account, please check the /Send as/ permissions on the 'email' account.
 
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  • Verified answer
    Ramit Paul Profile Picture
    Ramit Paul 22,797 Most Valuable Professional on at
    It depends on your email account setup, if you are using smtp it will allow you to send with having all the send as permission to the email id.
  • Verified answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Hi,
    This would be probably missing the setting that needs to be done in Microsoft 365 to allow your email address to send emails via SMTP. Your email account needs to have permissions to send mails on behalf of the email account setup in email parameters. You can refer to this official documentation: Allow members to send as or send on behalf of a group | Microsoft Learn. A member of a Microsoft 365 group who has been granted Send as or Send on behalf permissions can send email as the group, or on behalf of the group. This article explains how a global or Exchange administrator can set these permissions.
    Best regards,
    Kevin
  • Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Hi,
    Did this answer solve your problem? If so, you can mark the thread as verified so that other users of the forum can view it.
    Best regards,
    Kevin
  • Verified answer
    Abdul Muqsith Profile Picture
    Abdul Muqsith 111 on at
    You need to access the admin center and give the appropriate 'Send as ' permissions.

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