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Supply chain | Supply Chain Management, Commerce
Suggested Answer

IN WMS , Not Able to process work Put after completing Pick and Print and thrown error

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I am unable to process the Put operation in the Warehouse Mobile App for one specific work and an error is shown.
 
During verification, I found that the target license plate already exists in the PRODUCTION location as well.
 
Done testing : To recover:
- I cancelled the warehouse work.
- I unreserved all quantities from the related sales order lines.
Now the inventory is unreserved, but on-hand still shows the material in a picker location on the same license plate. 
Because the license plate appears in multiple locations, I am not able to move or reuse the inventory.
 
 
 
Any guidance would be appreciated to process either put operation or Process movement and further process.
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WhatsApp Image 2026-04-10 at 8.46.39 AM.jpeg
WhatsApp Image 2026-04-10 at 8.47.22 AM.jpeg
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  • Suggested answer
    Laurens vd Tang Profile Picture
    4,796 Super User 2026 Season 1 on at
    Good day,
     
    Can you to use a different target license plate and try it again?
     
    Best regards,
    Laurens van der Tang
  • Suggested answer
    Sagar Suman Profile Picture
    6,771 Super User 2026 Season 1 on at
    Hi,
     
    So to be on the same page you were working on this work and below happened 
     
    1 - It got stuck and you were not able to complete the put step.
    2 - You cancelled the work using the stuck work cancel option 
    3 - Now after cancellation the item are lying on the user location which is perfectly fine.
    4 - Now you are trying to move the item, and you are not able to do so. 
     
    Please try and do below
     
    1 - The original work is now cancelled. So you should now use the mobile device menu item inventory movement and try to move the item by scanning the license plate from user location to the location where you wish to store it. 
    2 - If you get a warning on the mobile device also please share it here. 
    3 - If same license plate is present in two different locations in that case you might be required to custom script to fix the data. 
     
    Please try moving this item using mobile device and share result here. 
  • Suggested answer
    Encore Business Solutions Profile Picture
    110 on at


    Hi, there, 

    Item sets are the mechanism that allows groups of items to be transferred at one time. It marries Warehouse Management transactions to Inventory transactions using license plates.

    However, in our experience, things do get stuck on user locations sometimes. You may have to fix this outside of the Warehouse Management module and in the Inventory Management module instead:

     

    Try moving the inventory off of the user location using a transfer journal.

    You will have to change the user location profile to a different profile temporarily. This will allow you to post inventory transactions using non-WMS processes. After posting the transfer journal, make sure to change the location profile back to the user profile.

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André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 151 Super User 2026 Season 1

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Laurens vd Tang Profile Picture

Laurens vd Tang 106 Super User 2026 Season 1

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