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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error while submitting...
Microsoft Dynamics CRM (Archived)

Error while submitting data from Portal

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Posted on by Shahbaaz Ansari 6,211

Hi All,

I am getting "An unknown failure has occurred. Error ID # [GUID]" error while submitting Opportunity record from Portal, but when i use same form and submit Opportunity from CRM it is working.

Note : I insert all the values on the form, there is no hidden field on form.

Thanks,

Shahbaaz

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  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: Error while submitting data from Portal

    Hello Shahbaaz ,

    Not sure you may already viewed this article , but this may be similar issue -

    syedhussain.net/an-unknown-failure-has-occurred-error-id-77a4a686-364e-4693-8787-34d5dd30ddc5

  • Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,211 on at
    RE: Error while submitting data from Portal

    Thanks goutam for the reply, yes i checked it already, in my case when i submit data from CRM it is working fine, but when submitting data from portal it is giving me error.

  • Verified answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: Error while submitting data from Portal

    Hi Shahbaaz,

    There could be a lot of reasons of this issue:

    Please check:

    > Whether you are having proper Entity Permissions enabled on the entity and all the lookup referring entities.

    > 'Authenticated User' web role is associated with all the required Entity Permissions.

    > All the mandatory fields presented on the CRM form must be presented on the portal form as well.

    > Is there any disabled and mandatory field in CRM form. Also, make sure you have not disabled the fields from Portal JS. Portal does not pass disable field's value to CRM?

    > Please check is there any Plugin/Workflow running on the same entity in CRM.

    > If all the above steps don't work then try to Run the page without checking the 'Enable Entity Permission' option on Entity form. (if checked already).

    If this is not enough to get the root cause. Enable tracing/error logs from Office 365 as suggested by other folks.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/view-portal-error-log


    If found useful, please mark the answer as verified.


    Cheers
    Arpit
    https://arpitmscrmhunt.blogspot.com

  • Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,211 on at
    RE: Error while submitting data from Portal

    there was a plugin which was causing error.

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