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Microsoft Dynamics CRM (Archived)

Automated email

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Posted on by

Hi

It is the second time I have asked this question

I have a website with four options on the contact page. When a visitor selects one of the options an email containing a relevant information should be sent automatically.

e.g option 1 - soccer (An email containing info about soccer should be sent)

option 2 - rugby (An email containing info about rugby should be sent)

I can capture leads from the web. 

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  • Verified answer
    Wouter Madou Profile Picture
    3,392 on at

    Set up a way to send emails from crm (server side sync exchange / email router / outlook connector that is always on) and set a workflow that send emails with the needed information. Trigger of the workflow would be the creation of a lead in your system originating from your website. (I recommend linking all that to a campaign to get your information in one place.)

  • Verified answer
    TheMarkChristie Profile Picture
    10,328 Moderator on at

    Hi Corlet

    This is a simple and common request, You can have a workflow that when an email is created (or added to the system) then it will check the title of the email so that if it contains "Soccer" then send email template "soccer"

    54285.untitled.png

  • Community Member Profile Picture
    on at

    Thank you finally found it

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