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We had a user who was building a check payment batch and her computer shut down. This caused a payment that technically does not exist, to be applied to the customer’s account. I can’t void it and the payment never got posted to the appropriate GL accounts. How do you delete this payment behind the scenes?
Thanks in advance!
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Check and make sure the distributions are not being held in an un-posted batch. If so, they need to be deleted.
Have the balances in the customer account been updated? If so, after the following you will need to run reconcile against the customer to re-calculate balances.
A payment entry should be found in the RM Open table and an apply record found in the RM Open Apply table tied to the payment entry. Both of these need to be deleted via Management Studio.
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