110
We had a user who was building a check payment batch and her computer shut down. This caused a payment that technically does not exist, to be applied to the customer’s account. I can’t void it and the payment never got posted to the appropriate GL accounts. How do you delete this payment behind the scenes?
Thanks in advance!
*This post is locked for comments
Check and make sure the distributions are not being held in an un-posted batch. If so, they need to be deleted.
Have the balances in the customer account been updated? If so, after the following you will need to run reconcile against the customer to re-calculate balances.
A payment entry should be found in the RM Open table and an apply record found in the RM Open Apply table tied to the payment entry. Both of these need to be deleted via Management Studio.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,269
Super User 2024 Season 2
#2
Martin Dráb
230,198
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (