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Returns in E-commerce D365 site

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Posted on by 10

Hello community!!

How you manage the returns scenario in e-commerce Dynamics 365? I need to replicate a scenario B2C where the customer wants to open a return case in the e-commerce site after a purchase in the e-commerce site. 

After customer operation, I expected to have a return order automatically created in Dynamics F&O. 

Please to let me know if you have suggestion on it.

Thank you, 

Silvia

  • Suggested answer
    Vinita_Kas Profile Picture
    Vinita_Kas 325 on at
    RE: Returns in E-commerce D365 site

    Hi

    When you say that you need it automatically is your Site already integrated to the D365 system so any orders created are synced?

    If yes I am assuming it is via APIs

    So for return you can follow the same process initate a return order or a credit memo depending whether it is a partial or full ideally I recommend Return order always

    docs.microsoft.com/.../sales-how-process-sales-returns-cancellations

    Regards

    Vinita

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