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Hello community!!
How you manage the returns scenario in e-commerce Dynamics 365? I need to replicate a scenario B2C where the customer wants to open a return case in the e-commerce site after a purchase in the e-commerce site.
After customer operation, I expected to have a return order automatically created in Dynamics F&O.
Please to let me know if you have suggestion on it.
Thank you,
Silvia
Hi
When you say that you need it automatically is your Site already integrated to the D365 system so any orders created are synced?
If yes I am assuming it is via APIs
So for return you can follow the same process initate a return order or a credit memo depending whether it is a partial or full ideally I recommend Return order always
docs.microsoft.com/.../sales-how-process-sales-returns-cancellations
Regards
Vinita
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