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Returns in E-commerce D365 site

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Posted on by silvia1717

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Hello community!!

How you manage the returns scenario in e-commerce Dynamics 365? I need to replicate a scenario B2C where the customer wants to open a return case in the e-commerce site after a purchase in the e-commerce site.

After customer operation, I expected to have a return order automatically created in Dynamics F&O.

Please to let me know if you have suggestion on it.

Thank you,

Silvia

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Vinita_Kas 336 on at

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Hi

When you say that you need it automatically is your Site already integrated to the D365 system so any orders created are synced?

If yes I am assuming it is via APIs

So for return you can follow the same process initate a return order or a credit memo depending whether it is a partial or full ideally I recommend Return order always

docs.microsoft.com/.../sales-how-process-sales-returns-cancellations

Regards

Vinita

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