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Regarding posting of Sales Return order.

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Posted on by Shaikh Zuber

Hi,

While posting the Sales return order, we are getting the below error message.

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Dynamics 365 Business Central

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Shauna Langley 899 Moderator on at

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Hi,

Are you able to post a screenshot of the sales return lines? I would particularly like to see the Qty on each of the lines.

Thanks,

Shauna

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Shaikh Zuber 8 on at

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Hi,

There is only one line item in Sales return order page and while posting the sales return order the below screenshot error is throwing. Please find below two screenshots for your reference.

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Jun Wang 8,210 Moderator on at

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what steps did you take to create the sales return order? you need to make sure the return order is connected to the shipped/invoiced item correctly.

try the following steps

go to your sales return order, delete the existing line.

user either copy document to reverse the whole sales invoice OR use get posted document lines to reverse specific posted lines

after the lines are successfully created, post it

Jun Wang

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Shauna Langley 899 Moderator on at

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Hi,

I am assuming that this line was manually entered. Sometimes I think it is better to use the following option instead if manually entering the details.

Then you can check that you have quantity left to be returned.

So the sales return order looks like the below.

Is this something that you could try to see if it helps with the error?

Thanks,

Shauna

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