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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Regarding posting of S...
Small and medium business | Business Central, N...
Suggested Answer

Regarding posting of Sales Return order.

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Posted on by Shaikh Zuber 8
Hi,
 
While posting the Sales return order, we are getting the below error message.
 
 
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Shauna Langley Profile Picture
    Shauna Langley 893 Moderator on at
    Hi,
     
    Are you able to post a screenshot of the sales return lines?  I would particularly like to see the Qty on each of the lines.
     
    Thanks,
    Shauna
  • Shaikh Zuber Profile Picture
    Shaikh Zuber 8 on at
    Hi,
     
    There is only one line item in Sales return order page and while posting the sales return order the below screenshot error is throwing. Please find below two screenshots for your reference.




     

  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 8,202 Super User 2025 Season 2 on at
    what steps did you take to create the sales return order? you need to make sure the return order is connected to the shipped/invoiced item correctly.
     
    try the following steps 
     
    go to your sales return order, delete the existing line. 
    user either copy document to reverse the whole sales invoice OR use get posted document lines to reverse specific posted lines 
    after the lines are successfully created, post it

    Jun Wang
     
  • Shauna Langley Profile Picture
    Shauna Langley 893 Moderator on at
    Hi,
     
    I am assuming that this line was manually entered.  Sometimes I think it is better to use the following option instead if manually entering the details.
     
     
    Then you can check that you have quantity left to be returned.
     
     
    So the sales return order looks like the below.
     
     
    Is this something that you could try to see if it helps with the error?
     
    Thanks,
    Shauna
     

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