Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot Upgrade My solu...
Microsoft Dynamics CRM (Archived)

Cannot Upgrade My solution

(0) ShareShare
ReportReport
Posted on by Abbod Hamwi 585

Hi,

after we did the version 9 update in the production, i'm trying to update our organization solution, the upgraded installed but i'm not able to apply it as i'm getting this dependence issue

The action was failed after 0 times of retry. InnerException is: Solution dependencies exist, cannot uninstall.DependencyCount : 8
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.CreateEmail, Id : b3422e41-ca58-e711-80dd-3863bb357cf8, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.Grid.NewCustomActivityFromGrid, Id : c1422e41-ca58-e711-80dd-3863bb357cf8, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.CreatePhoneCall, Id : b1422e41-ca58-e711-80dd-3863bb357cf8, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.CreateCampaignResponse, Id : b5422e41-ca58-e711-80dd-3863bb357cf8, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.CreateTask, Id : b0422e41-ca58-e711-80dd-3863bb357cf8, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.CreateAppointment, Id : b4422e41-ca58-e711-80dd-3863bb357cf8, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.DynamicMenu.Subgrid.NewActivityMenu.email, Id : b7e8ef1e-ef8b-e811-a95c-000d3ab9df39, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command
RequiredComponentObject details: Id : 83899c26-934f-e811-80fd-3863bb34fad0, Type : RibbonRule, DependentComponentObject details : ObjectName : activitypointer:Mscrm.DynamicMenu.Grid.NewCustomActivity, Id : c0422e41-ca58-e711-80dd-3863bb357cf8, Type : RibbonCommand, ParentComponentDisplayName : Ribbon Command.</Message>


i trace all the ids in the error and all referring to the Activities solution, and this solution is installed in the v9 update, and for me i don't have any customization for this application ribbon, 

any one had the same issue or this will require a case with Microsoft ?

*This post is locked for comments

  • Suggested answer
    G Kawinski Profile Picture
    G Kawinski 380 on at
    RE: Cannot Upgrade My solution

    We've experienced a similar issue.  Our managed solution upgrade (stage-for-upgrade) is failing due to a similar ribbon rule dependency.  Microsoft Support has confirmed it is indeed a product issue and has a mitigation script.  They did not provide an ETA to a permanent resolution, however they have executed this script on our org.  I'll provide updates if available.  

  • Abbod Hamwi Profile Picture
    Abbod Hamwi 585 on at
    RE: Cannot Upgrade My solution

    Hi,

    After i delete the Upgrade solution, once i'm clicking apply solution upgrade i'm getting the error "The ETS solution doesn’t have an upgrade that is ready to be applied"

    2018_2D00_07_2D00_21_5F00_16_2D00_33_2D00_49.png

    2018_2D00_07_2D00_21_5F00_16_2D00_33_2D00_49.png

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Cannot Upgrade My solution

    Ok.Based on your inputs, crm system should not give issues.Can you please try below steps.Please understand that as we dont know the root cause of the issue, we are trying other available options.Please take bakeup before you follow below steps.

    1.Uninstall the latest imported solution

    2.Now you have old solution with patches.Now apply solution upgrade and you should be having only one solution now.

    3.Now import the latest solution. While importing uncheck the "stage for upgrade" (ideally it should be enabled)checkbox and select override customizations and import.

  • Abbod Hamwi Profile Picture
    Abbod Hamwi 585 on at
    RE: Cannot Upgrade My solution

    Here is my problem, i didn't delete what he is complaining about, his message indicating that i delete one display rule in activitypointer ribbon and that didn't happen, and i don't have any customization in that area

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Cannot Upgrade My solution

    Ok.In theory this happens when some component is deleted in the latest solution which you imported but which is already there in the existing solution.So when the system tries to delete the component,  it found dependencies and unable to delete them.

    Did you delete any components in the latest installed solution?

  • Abbod Hamwi Profile Picture
    Abbod Hamwi 585 on at
    RE: Cannot Upgrade My solution

    i already have patches so it's disabled as checked

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Cannot Upgrade My solution

    Hi ,

    While importing, did you check "stage for upgrade" check box? Try unchecking it(not selecting) and import it.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,407 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans