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Microsoft Dynamics GP (Archived)

GP-9-10 - Best practice for handling product support contracts

Posted on by 345

Could someone please help with some best-practice guidelines on the Dynamics modules/applications and best-practice for implementing those applications to support a combination of product sales (and more specifically), annual renewing product support contracts.

I had been using Dynamics CRM 4 for the support contracts, but its lack of any integration with GP leaves me in a position of wanting to dump it. GP Project module, is more suited for consulting engagements it seems. Service Call management seems to be aimed at something completely different. I want contract management, but I'm not sure the GP sales module really gives me that.

I'm really at a loss on how to best set up this functionality and have it all be integrated nicely.

 Thanks,

John

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: GP-9-10 - Best practice for handling product support contracts

    One of our customers uses the Service module to create scheduled events, which are the renewals of their service suport contracts.

  • jakorsme Profile Picture
    jakorsme 345 on at
    Re: Re: GP-9-10 - Best practice for handling product support contracts

    Thank you for the quick response.

    Contract Administration looks exactly applicable.

    Thanks,

    John

  • mpolino Profile Picture
    mpolino on at
    Re: GP-9-10 - Best practice for handling product support contracts

     Take a look at the Contracts module. It's part of the Field Service series (like Service Call) and should be exactly what you are looking for.

     

    Mark

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